Billing Coordinator I
Aflac is a Fortune 500 company known for its voluntary insurance products and commitment to diversity and ethics. They are seeking a Billing Coordinator I to oversee group accounts, manage billing discrepancies, and collaborate with internal and external partners to ensure accurate premium payments.
Responsibilities
- Oversees multiple group accounts and their members, focusing on premium accounting and billing
- Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies
- Manages and reconciles suspense accounts for assigned blocks
- Collaborates with external and internal partners to ensure accurate premium payments and applications
- Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments
- Reports the financial status of group accounts to internal and external partners
- Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicate findings effectively; act as a liaison with other internal departments as needed
- Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices
- Build and maintains positive relationships with internal and external clients
- Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities
- Performs other duties as assigned
Skills
- Bachelor's Degree in a related field
- At least one year of job-related work experience in the insurance and/or financial industry
- Solid presentation, negotiation, and customer service abilities
- Solid analytical and problem-solving skills
- Solid interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac's clients
- Knowledge of payroll account management
- Experience with billing services
- At least one year of experience addressing diverse customer needs
Benefits
- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending
- Dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays
- Up to 20 days PTO to be used for any reason
- State-mandated sick leave
- Other leaves of absence, if eligible
Company Overview
Company H1B Sponsorship