[Remote] Customer Intelligence Engineer
Note: The job is a remote job and is open to candidates in USA. Seeq Corporation is a remote-first company focused on transforming industrial process data into actionable insights. The Customer Intelligence Engineer role involves building scalable intelligence workflows to enhance customer success through data analysis and operational insights.
Responsibilities
- Build Customer Intelligence Workflows
- Design and deploy account-level Slack summaries for CSMs and leadership
- Translate product usage and contract data into operational signals
- Build or extend data pipelines in partnership with Analytics Engineering
- Develop Python-based automation to operationalize insights at scale
- Improve Health & Renewal Predictability
- Contribute to Seeq's customer health scoring framework
- Develop usage-to-renewal correlation models
- Identify leading indicators of risk, expansion, and adoption
- Iterate based on measurable predictive lift and CS feedback
- Apply AI and Modern Tooling
- Leverage AI-first coding workflows to accelerate development
- Build lightweight LLM-driven synthesis workflows where valuable
- Help elevate development practices across Customer Success
- Partner Cross-Functionally
- Work directly with CSMs to understand real decision workflows
- Collaborate with Analytics Engineers on modeling and data structure
- Feed product insights back into Engineering through internal dogfooding
Skills
- Bachelor's degree in Chemical, Mechanical, Electrical, Industrial, Systems Engineering, Computer Science, Applied Math, Data Analytics, or related field
- 0-3 years of experience (internships included) in analytics, engineering, or technical roles
- Working knowledge of SQL
- Strong Python skills
- Exposure to data modeling concepts
- Familiarity with LLMs or AI-assisted development tools
- Comfort operating in ambiguity
- Strong written communication skills
- Background in process manufacturing or industrial engineering
- Exposure to BI tools (e.g., PowerBI)
- Familiarity with product analytics platforms (e.g., Mixpanel)
- Experience building Slack automations or APIs
- Exposure to modern data pipelines (e.g., Azure Data Factory)
- Demonstrated curiosity about customer behavior and causal mechanisms
Benefits
- 12-week paid Seeq family leave
- Unlimited PTO
- Internet and mobile phone reimbursements
- Medical benefits
- Group term life insurance
- Short-term and long-term disability insurance pre-tax benefits
- Voluntary vision and dental (ortho)
- Vacation bonus program
- Employee Assistance Program
- Generous home office allowance
- The best co-workers (we've analyzed the data, so we know it's true.)
- Pet-friendly workspace (your dog will be so happy to have you home)
- You love your job!
Company Overview