Experienced Customer Service Team Lead in New Berlin, WI – Delivering Legendary Customer Experience at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing exceptional customer service that sets us apart from the rest. We're now seeking an experienced Customer Service Team Lead to join our team in New Berlin, WI and help us achieve our goal of delivering legendary customer experiences.

About arenaflex

arenaflex is a family-owned company with a rich history of innovation and customer-centricity. With over 9,000 employees across 13 locations, we're one of the largest distributors of shipping, industrial, and packaging materials in North America. Our commitment to excellence has earned us a reputation as a trusted partner for businesses of all sizes. At arenaflex, we believe that our employees are the key to our success, and we're dedicated to providing a supportive and inclusive work environment that fosters growth and development.

Job Summary

As a Customer Service Team Lead at arenaflex, you'll be responsible for leading a team of customer service representatives in delivering exceptional customer experiences. You'll coach and develop your team members to ensure they have the skills and knowledge needed to resolve customer issues efficiently and effectively. You'll also be responsible for reviewing customer interactions, providing feedback and coaching, and identifying opportunities for process improvements.

Key Responsibilities

* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies and procedures, and performance metrics

• Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching
• Handle escalated customer issues and provide weekly support for customer interactions
• Collaborate with other teams to resolve customer issues and improve overall customer satisfaction

Minimum Requirements

* High School diploma or equivalent required; Bachelor's degree preferred

• 3+ years of customer service experience
• 2+ years of experience in a leadership/supervisory role preferred
• Effective communication skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Preferred Qualifications

* Experience in a customer-facing role, preferably in a call center or retail environment

• Knowledge of customer service software and systems
• Experience with process improvement and quality assurance
• Strong leadership and coaching skills
• Ability to work in a team environment and collaborate with other teams

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

Work Environment and Culture

* arenaflex is a drug-free workplace

• EEO/AA Employer/Vet/Disabled
• We're committed to creating a diverse and inclusive work environment that fosters growth and development
• We offer a supportive and collaborative work environment that encourages open communication and teamwork
• We're passionate about delivering exceptional customer experiences and are committed to making a positive impact on our customers' lives

Compensation and Growth Opportunities

* Competitive hourly rate of $28-$35 per hour

• Significant growth and earning potential
• Opportunities for career advancement and professional development
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities

How to Apply

If you're passionate about delivering legendary customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment that fosters growth and development. Apply for this job