Intake Specialist
Greater Boston Legal Services (GBLS) is committed to fair employment practices and provides free legal services to clients in the greater Boston area. They are seeking a full-time Intake Specialist responsible for assisting applicants with the intake and eligibility screening process, providing referrals, and ensuring a welcoming experience for clients.
Responsibilities
- Assisting applicants with the intake and eligibility screening process in both the telephone and online intake channels
- Providing referral information to applicants who are found to be ineligible for GBLS’ services or who do not have a legal issue
- Handling confidential client information discreetly
- Entering client confidential information into the intake form in the program’s case management system
- Working closely with GBLS support staff, leadership, and practice group leaders to provide thorough, accurate, and efficient intake services to applicants
- Developing strong working relationships with GBLS staff
- Developing a thorough understanding of the case types accepted by GBLS and staying abreast of changes
- Interacting with applicants, clients, staff, community partners, and the public in an empathetic, supportive, professional, and welcoming manner
- Performing other administrative and support functions as needed by the program
Skills
- 1 to 2 years of prior experience with telephone service in a high call volume environment, with ability to handle a large volume of calls efficiently
- Demonstrated experience with providing culturally sensitive and accessible services to diverse, low-income client communities
- Ability and comfort level with collecting personal and confidential information from applicants
- Comfortable with technology and possessing the ability to master new applications quickly; familiarity with LegalServer and Windows Office Suite (Word, Excel, etc.) a plus
- Excellent written and oral communication skills
- Strong attention to detail
- Strong time management skills
- Commitment to poverty law issues
- Bilingual capabilities, especially in Spanish, Portuguese, Haitian Creole, Cantonese, Mandarin, Vietnamese, or any other languages frequently used by GBLS clients, are desirable
Benefits
- Low-cost comprehensive health insurance
- Retirement contribution after 2 years of job retention
- Paid time off
- Ongoing professional development opportunities
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