Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing boundaries, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow, develop, and thrive.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you'll provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we'd love to hear from you.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with our development team to resolve complex issues and improve our application
• Providing exceptional customer service and support via live chat, phone, and email
• Staying up-to-date with the latest technology trends, tools, and best practices

Minimum Qualifications

To be considered for this role, you'll need:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We'll consider the following substitutions:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we're looking for candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Schedule

Our work schedule is as follows:

• Training: Monday - Friday, 9AM - 6PM, for 3 weeks
• Permanent schedule: Tuesday through Saturday, 9AM - 6PM

Remote Work

As a remote worker, you'll be required to work from anywhere in Colorado. We'll provide you with the necessary tools and equipment to perform your job duties effectively.

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth, development, and career advancement. Some of the benefits you can expect include:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and supportive team environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you! Apply for this job