VP Customer Success
Job description
TIS is a global FinTech SaaS company that helps multinational organizations simplify and optimize their global payments, bank connectivity, and cash management. Our cloud-native platform supports leading enterprises in achieving secure, efficient, and data-driven treasury operations. As we continue to scale internationally, we are expanding our leadership team to further strengthen our global customer experience. The VP Customer Success is responsible for shaping, leading, and scaling our worldwide Customer Success organization across the US and EMEA. This executive role drives customer value, product adoption and retention — ensuring our customers achieve measurable outcomes through the TIS platform.Job requirements
- 10+ years of leadership experience in Customer Success and/or Professional Services in a fast‑paced SaaS/FinTech environment.
- Proven track record building and scaling large global teams.
- Strong executive presence with the ability to engage directly with C‑level customers.
- Experience with SaaS platforms, cloud ecosystems, APIs, integrations, and technical customer conversations.
- Fluent in English; German is a strong plus.
- Ability to move quickly, adapt, and iterate in a dynamic environment.
Job responsibilities
Strategic Leadership- Build, lead, and mentor a world‑class global Customer Success organization.
- Define and execute the global Customer Success strategy, including OKRs, operating models, and scalable processes.
- Partner closely with the Chief Product Officer, sales leadership, and product teams to ensure seamless cross‑functional alignment.
- Drive customer lifetime value by defining and optimizing the customer journey, ensuring strong adoption, engagement, and ongoing business impact.
- Represent the global voice of the customer, advocating across the organization and contributing to product roadmap discussions.
- Lead executive engagement with key strategic accounts, ensuring alignment on goals and long‑term digital transformation initiatives.
- Identify and pursue customer growth opportunities in collaboration with Sales and Product, ensuring expansion of product usage and new use cases.
- Architect the Customer Success organization and delivery model to scale efficiently across regions, customer tiers, and industries.
Job benefits
- An attractive compensation package with additional benefits tailored to the country of employment.
- Opportunity to lead a global organization in a rapidly growing FinTech SaaS environment.
- High‑visibility executive role with direct impact on customer outcomes, business growth, and product direction.
- The chance to work with an award‑winning Customer Experience team within a company recognized for innovation.