Experienced Oil & Transport Customer Service Representative – Delivering Exceptional Fuel Purchasing Experiences

At arenaflex, we're committed to providing top-notch fuel purchasing experiences to our valued customers. As an Oil & Transport Customer Service Representative, you'll play a critical role in ensuring our customers receive the best price and service for their fuel needs. If you're a customer-focused, hard-working, and knowledgeable individual with a passion for delivering exceptional service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of fuel solutions, dedicated to helping our customers navigate the complexities of the fuel market. Our team of experts is passionate about delivering exceptional service, and we're committed to building long-term relationships with our customers. As an Oil & Transport Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.

Key Responsibilities

As an Oil & Transport Customer Service Representative, you'll be responsible for:

• Answering phone calls and emails in a timely manner, providing courteous and professional service to our customers
• Working with our dispatch team to schedule fuel deliveries to customers, ensuring timely and efficient service
• Processing orders for customers, ensuring they receive the best price and delivery options available
• Completing customer bids and responding to customer inquiries in a timely manner to ensure arenaflex obtains the order
• Supporting overall department goals and objectives, and performing administrative duties as assigned

Key Candidate Attributes

We're looking for individuals who possess the following attributes:

• Sharp intellect and a sense of urgency in their approach to accomplishing their work
• Respectful interpersonal skills, initiative, and a willingness to work as a team to achieve goals
• Flexibility and accountability in a constantly changing environment
• Ability to multi-task and work in a fast-paced environment while maintaining attention to detail and strong analytical skills
• Excellent interpersonal, verbal, and written communication skills
• Strong customer service focus and a passion for delivering exceptional experiences

Key Candidate Skills

To be successful in this role, you'll need:

• High School Diploma or Equivalent required; Associate degree or higher preferred
• At least one year of previous Customer Service Experience in a corporate environment
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook

Physical Demands

As an Oil & Transport Customer Service Representative, you'll be required to:

• Stand, walk, sit for long periods, and use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl
• Talk or hear, and occasionally lift and/or move up to 50 pounds
• Possess specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

As an Oil & Transport Customer Service Representative, you'll work in a dynamic environment that's a mix of phone calls and computer-related tasks. Customer inquiries can fluctuate based on seasonal demands, which may affect office hour requirements. The noise level in the work environment is usually moderate.

Benefits Summary

arenaflex offers a comprehensive benefits package that includes:

• Medical Benefits package with 4 plan options, including 2 free to the employee
• Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity
• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through Fidelity with arenaflex matching half of the employee contribution up to 6%
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program
• Referral Bonuses
• Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus

Why Join arenaflex?

As an Oil & Transport Customer Service Representative, you'll have the opportunity to:

• Work with a dynamic team that's passionate about delivering exceptional service
• Develop your skills and knowledge in a fast-paced environment
• Enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, as well as paid time off and holidays
• Participate in ongoing training and development opportunities to enhance your career growth
• Contribute to the success of a leading provider of fuel solutions

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as an Oil & Transport Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job