Experienced Claims Customer Service Representative – Property Claims

At arenaflex, we are dedicated to serving the military community and their families, and we are looking for individuals who share our values of honesty, integrity, loyalty, and service. The Claims Customer Service role is an opportunity to make a meaningful impact while developing your career. This position involves a comprehensive training program that is fully paid for by arenaflex, which includes all necessary training materials, class discussions, hands-on training, and e-learning modules. The training is designed to equip you with the skills needed to support our members independently. After six months of in-office training, you will have the opportunity to work in a hybrid model, allowing you to work from home two days a week, with the specific onsite days determined in collaboration with your manager.

About arenaflex

arenaflex is a leading organization that is committed to providing exceptional service to our members. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers. Our values of honesty, integrity, loyalty, and service guide everything we do, and we are looking for individuals who share these values to join our team.

Job Summary

As a Claims Contact Center representative, you will be the first point of contact for Property First Notice of Loss (FNOL) claims. Your responsibilities will include creating thorough loss reports, verifying coverage, and setting up appropriate services to ensure claims progress smoothly. You will also respond to status inquiries from various parties, delivering best-in-class customer service by setting appropriate expectations and proactively communicating with our members.

Responsibilities

* Serve as the first point of contact for Property First Notice of Loss (FNOL) claims, providing exceptional customer service and ensuring that our members' needs are met.

• Create thorough loss reports and verify coverage as appropriate, ensuring that all necessary information is collected and documented.
• Initiate the most effective method of damage assessment for file handling, ensuring that claims are processed efficiently and effectively.
• Assist members with questions regarding the claims process and set expectations for next steps, providing clear and concise communication.
• Apply strong time and call management skills in assisting members with insurance needs, ensuring that all calls are handled in a timely and efficient manner.
• Support workload surges and catastrophe operations during designated catastrophic events, providing exceptional service to our members during times of need.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled, in accordance with compliance policies.

Requirements

* High School Diploma or GED.

• Ability to provide exceptional customer service by communicating clearly and professionally.
• Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment.
• Successful completion of a job-related assessment is required.

Nice-to-haves

* US military experience through military service or as a military spouse/domestic partner.

• Bachelor's degree.

Benefits

* Comprehensive medical, dental, and vision plans.

• 401(k) retirement plan.
• Pension plan.
• Life insurance coverage.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education assistance.

Work Environment and Company Culture

arenaflex is committed to providing a positive and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional service to our members, and we are looking for individuals who share this commitment. Our company culture is built on the values of honesty, integrity, loyalty, and service, and we are proud to be a leader in the industry.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a comprehensive training program that includes all necessary training materials, class discussions, hands-on training, and e-learning modules. After six months of in-office training, you will have the opportunity to work in a hybrid model, allowing you to work from home two days a week, with the specific onsite days determined in collaboration with your manager. We also offer career path planning and continuing education assistance to help you achieve your career goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including comprehensive medical, dental, and vision plans, 401(k) retirement plan, pension plan, life insurance coverage, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job