Experienced LiveChat Agent – Marketing and Customer Support
At arenaflex, we're a dynamic and innovative company that specializes in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. Our mission is to create value by providing differentiated solutions that cater to the unique needs of each customer and project. We believe in the power of collaboration, safety, and data-driven decision-making to achieve top-notch performance and deliver exceptional results. We're not just looking for employees; we're seeking talented individuals who share our passion for creating a better way. Our company culture is built on a foundation of values-driven leadership, accountability, and a commitment to excellence. We offer a work environment that's both challenging and rewarding, where you can grow your career and make a meaningful impact. We're excited to announce a full-time opportunity for a remote Digital Communication Representative (LiveChat Agent) to join our MSS Marketing team at arenaflex. This role will be a work-from-home position, with a preference for the successful candidate to be located near one of our branch offices in Calgary, Alberta, or Dallas-Fort Worth, Texas.
About the Role
As a LiveChat Agent, you'll play a vital role in connecting with our website visitors, validating and prequalifying leads, and providing exceptional customer support. You'll be part of an extraordinary marketing team that's dedicated to driving business growth and delivering outstanding results. This is an excellent opportunity to join a dynamic and innovative company that's shaping the future of modular buildings and workforce housing solutions.
Key Responsibilities
* Real-time live chat with customers who are visiting our websites
- Enter marketing qualified leads into Salesforce.com
- Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
- Become an expert in the live chat platform
- Develop a deep understanding of our products and services
- Stay informed on arenaflex's product features, promotions, and FAQs
- Create canned responses and enhance tagging system in live chat platform
- Enhance training and best practices documentation
- Develop and communicate ideas for improvement in our customer journey
- Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
- Collaborate with sales team and key marketing team members, related to leads and live chat
- Perform other assigned tasks
Qualifications and Skills
* Commercial modular construction industry experience is preferred
- Live chat, B2B Telemarketing or sales experience is preferred
- Salesforce.com experience is preferred
- Excellent verbal and written communication skills
- Keen ability to multitask and prioritize
- Organized with attention to detail
- Customer service oriented
- Empathy and patience in dealing with various customer inquiries
- Self-motivated and self-starter with strong work ethic and integrity
- Tactful and inquisitive
- Proficient in MS Office
- Minimum accurate typing speed of 50 wpm
- Must comply with all company employment policies
- Travel requirement will be limited, but may be up to 10%
What We Offer
* Base salary commensurate with experience and industry standards
- Full benefit package including health plan, 401K, paid vacation, education reimbursement
- Opportunity to work with a dynamic and innovative company that's shaping the future of modular buildings and workforce housing solutions
- Collaborative and supportive work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
About arenaflex
arenaflex is a business unit of Black Diamond Group, a leading provider of modular space solutions and workforce accommodation solutions to customers in Canada, the United States, and Australia. We serve diverse sectors, including oil and gas, mining, power, construction, engineering, military, government, and education. Our mission is to create value by providing differentiated solutions that cater to the unique needs of each customer and project.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
How to Apply
If you're a motivated and customer-focused individual who is passionate about creating a better way, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenavflex.com](http://www.arenavflex.com) to learn more about our company and submit your application. Apply Now! Apply for this job