Experienced Claims Customer Service Representative – Automotive Warranty Coverage and Claims Support

At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch coverage and support to our customers. As a Claims Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, resolving claims efficiently, and driving business growth. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you!

Job Summary

arenaflex is seeking a highly motivated and detail-oriented Claims Customer Service Representative to join our dynamic team. As a Claims Customer Service Representative, you'll be responsible for handling internal and external phone and email inquiries, providing information and explanations on various levels of contract coverage, and resolving claims in a timely and professional manner. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities

* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts

• Request and distribute internal information to aid Claims Adjudication Department
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes
• Manage work-flow, process and complete all requests and documents according to established procedures
• Be a team member, work effectively in a friendly team environment
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
• Other Job Duties, as assigned

Key to Success

* Minimum High School graduate or GED is Required

• Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills
• The ability to maintain confidentiality of sensitive information
• Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred
• Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
• Automotive Service Dept. experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in MS Office and other software applications
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Excellent customer service skills and ability to resolve complaints in a professional manner
• Ability to work effectively in a team environment and contribute to a positive team culture

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role

• Opportunities for career advancement and professional growth within the company
• Collaborative and dynamic work environment with a team of experienced professionals
• Access to ongoing training and development opportunities to enhance your skills and knowledge
• Recognition and rewards for outstanding performance and contributions to the company

Work Environment and Company Culture

* arenaflex is a fast-paced and dynamic company with a strong focus on customer satisfaction and employee engagement

• Collaborative and inclusive work environment with a team of experienced professionals
• Opportunities for career advancement and professional growth within the company
• Flexible work arrangements and work-life balance
• Recognition and rewards for outstanding performance and contributions to the company

Compensation, Perks, and Benefits

* Competitive hourly rate of $20.50/hour

• Additional bonus and incentive opportunities
• Paid training and upward mobility – we invest in your growth
• 401(k) with company match after 90-days of employment
• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Casual dress code

Equal Employment Opportunity

arenaflex is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About arenaflex

arenaflex has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At arenaflex, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.

Why Join arenaflex?

* Accelerate your career with a dynamic and growing company

• Enjoy a comprehensive benefits package and competitive compensation
• Collaborate with a team of experienced professionals in a fast-paced and inclusive work environment
• Opportunities for career advancement and professional growth within the company
• Recognition and rewards for outstanding performance and contributions to the company

Apply Now!

If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job