Experienced Clinical Customer Service Representative – Remote Call Center Opportunity

At arenaflex, we're dedicated to empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering exceptional healthcare solutions. Our team is committed to fostering a culture of excellence, collaboration, and continuous learning. We're proud to be an Equal Opportunity/Affirmative Action Employer, dedicated to creating an inclusive and diverse work environment that values and respects all individuals.

Job Summary

We're seeking experienced customer service professionals to join our remote call center team as Clinical Customer Service Representatives. As a key member of our team, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner. If you're passionate about delivering outstanding customer service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Clinical Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Minimum of one-year experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Clinical Customer Service Representative, you'll need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. This role requires a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

As a Clinical Customer Service Representative, you'll enjoy:

• Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're passionate about delivering exceptional customer service and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job!

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating an inclusive and diverse work environment that values and respects all individuals. We welcome applications from qualified individuals with disabilities and disabled veterans. If you require an accommodation to apply for this role, please contact our Human Resources Department at (800) 848-3555 x6702. Apply for this job