Experienced Live Chat Specialist – Remote Customer Support Representative
At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and enthusiastic Live Chat Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional live chat support to our clients' customers, helping them navigate our website, and answering any questions they may have.
About arenaflex
arenaflex is a rapidly growing company that's passionate about delivering innovative solutions to our clients. We're a team of dedicated professionals who are committed to excellence, and we're looking for like-minded individuals to join our team. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're excited to have you be a part of it.
Responsibilities
As a Live Chat Specialist at arenaflex, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
- Creating relationships with new customers to better understand and achieve their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Key Skills and Qualifications
To be successful in this role, you'll need:
- Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
- PC keyboarding and internet experience needed
- Strong communication and interpersonal skills, including written and verbal
- Upbeat positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails is a plus
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality
Benefits and Perks
As a Live Chat Specialist at arenaflex, you'll enjoy a range of benefits and perks, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're committed to creating a positive and inclusive work environment. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support.
Available Shifts and Compensation
Available shifts are all days except Sundays and Saturdays. Compensation is $25.00 - $35.00/hour.
How to Apply
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer support, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools Apply Job! Apply for this job