[Remote] Remote Bilingual Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. CLEAResult is leading the transition to a sustainable energy-efficient future. They are seeking a Bilingual Energy Efficiency Customer Support Specialist to assist utility customers in saving money and improving energy efficiency through various support services.
Responsibilities
- Support multiple programs using multiple platforms
- Providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
- Navigate a script expertly
- Support customers and tech inquiries
- Thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Maintain a committed schedule with set lunches and breaks
- Appreciate goals and performance metrics
- Handle inbound or outbound voice calls
- Utilize chat/email interactions with customers
- Access personal performance data and progress in real time
Skills
- High School Diploma or GED (required)
- Bilingual in English and Spanish (required)
- Experience handling inbound or outbound voice calls
- Expertly navigating a script
- Supporting customers and tech inquiries
- Comfort with a committed schedule with set lunches and breaks
- Appreciation for goals and performance metrics
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required
- Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction
- “How can I help you?” attitude
Benefits
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Company Overview