Experienced Spanish Customer Service Agent – Global CX Leader
At arenaflex, we're a global leader in the customer experience (CX) industry, with a team of 170,000 associates across the globe. We're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
About arenaflex
arenaflex is a global house of brands powered by optimism, innovation, and inclusivity. We believe true luxury is a freedom of expression that ignites confidence and authenticity. At arenaflex, anyone from anywhere can have the best idea, and with hard work and dedication, anything is possible.
Our Brands
Our brands are approachable and inviting, creating joy every day for people around the world. Defined by quality, craftsmanship, and creativity, the brands that make up our house give global audiences the opportunity for exploration and self-expression.
- Coach: Defining Modern Luxury
- Kate Spade: Inspiring Women to Live More Interesting Lives
Job Summary
We're seeking an experienced Spanish Customer Service Agent to join our team at arenaflex. As a key member of our customer experience team, you'll be responsible for delivering exceptional customer service to our clients in Spanish and English. If you're passionate about building great relationships with customers and can help make your team/department one of the best, this could be just the start of your career with us.
Key Responsibilities
* Respond to all customer inquiries within given timescales, efficiently and effectively
- Develop and maintain a full knowledge of client products and services
- Recognize when a problem or query should be transferred to another department or a more senior member of staff
- Deal with all correspondence as requested/required
- Log all calls accurately and in line with procedure
- Responsible for maintaining and updating all administration
- Demonstrate an ability to troubleshoot, analyze, and identify solutions using existing guidelines and tools
- Meet minimum monitoring criteria and meet and exceed daily/weekly targets
- Work as part of a team
- Constantly learn, expand, and share your knowledge
Essential Qualifications
* Native level of English and Spanish (you will handle calls and emails in both Spanish and English)
- Experience or aptitude for customer service
- True team player, no 9-5 mentality
- Knowledge of Mac/PC, Android, and iOS operating systems
- Good organizational skills
- A minimum of 20 wpm on a keyboard
- Strong client-facing communication skills
- Strong sense of ownership and drive to go the extra mile to solve an issue
- Ability to troubleshoot problems, research, and find answers to client questions
- Ability to work under pressure
Desirable Qualifications
* Previous fashion background or retail experience
- ECDL qualification an advantage
Working Hours
* 37.5 hours, 5 days from 6 on a rotational basis - Mon – Sat between 09:00 and 20:00
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to exclusive discounts and perks
Why Join arenaflex?
At arenaflex, we put the customer at the heart of everything we do. We're committed to delivering exceptional customer experiences that exceed our clients' expectations. If you're passionate about customer service and want to be part of a global team that's shaping the future of CX, we'd love to hear from you.
How to Apply
If you're ready to take your customer service skills to the next level and join a global leader in the CX industry, apply now to become a part of our team at arenaflex. Apply for this job