Experienced Customer Service Representative for Pediatric Health System - Providing Exceptional Support to Patients and Families in Minnesota and Wisconsin

Welcome to arenaflex

arenaflex is one of the largest pediatric health systems in the United States, dedicated to providing exclusive care to children from before birth through young adulthood. As an independent and not-for-profit system since 1924, arenaflex serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics, and seven rehabilitation sites. We pride ourselves on being The Kids Experts in our region, regularly ranked by U.S. News & World Report as a top children's hospital. You can find us on Facebook @arenaflex or on Twitter and Instagram @arenaflexmn. Please visit arenaflex.org to learn more about our mission and values.

About the Role

We are seeking an experienced Customer Service Representative to join our team, providing timely response and resolution to inquiries on account balances of the uninsured and underinsured patients, as well as other patient out-of-pocket expenses related to co-insurance and deductibles. This position will be working in person, onsite at our arenaflex Business Center Campus in Edina, Minnesota, with the opportunity to transition to fully remote work in the future.

Key Responsibilities:

• Respond to initial patient-family requests and provide detailed explanations of patient billing information
• Resolve patient-family questions and perform follow-up on outstanding concerns
• Collaborate with other departments to research patient billing history
• Demonstrate excellent customer service and communication skills, both orally and in writing, to patients, families, and other external and internal contacts
• Work effectively with a wide variety of PC applications and systems, including computer, applications, and phone systems
• Maintain knowledge of HIPAA privacy standards and PCI compliance regulations
• Utilize basic knowledge of medical terminology to effectively communicate with patients and families

Qualifications and Requirements

To be successful in this role, you will need:

• High School Diploma or equivalent work experience
• 3-5 years of customer service experience, preferably in a healthcare setting
• Excellent communication and customer service skills, with the ability to work effectively with patients, families, and other stakeholders
• Working knowledge of billing and follow-up processes, with the ability to learn and adapt to new systems and procedures
• Strong time management and organizational skills, with the ability to manage multiple priorities and a heavy workload in a high-stress atmosphere
• Flexibility to perform other tasks as needed in an active work environment with changing work needs
• High-level problem-solving, analytical, and investigational skills, with the ability to learn quickly and meet continuous timelines

Preferred Qualifications:

• Experience working in a pediatric healthcare setting
• Knowledge of medical terminology and billing processes
• Experience with electronic health records and other healthcare software systems
• Bilingual or multilingual skills, with the ability to communicate effectively with patients and families from diverse backgrounds

Career Growth and Development

At arenaflex, we are committed to providing our employees with opportunities for growth and development, both personally and professionally. As a Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, billing, and healthcare operations
• Work with a talented and dedicated team of professionals who are passionate about providing exceptional care to children and families
• Participate in ongoing training and education programs, including workshops, conferences, and online courses
• Advance your career within the organization, with opportunities for promotion and professional growth

Work Environment and Culture

arenaflex is proud to be an equal opportunity employer, with a staff that is representative of our community. We consider qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Our work environment is characterized by:

• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all employees, patients, and families
• A culture of excellence, with a focus on providing exceptional care and service to children and families
• A collaborative and team-oriented approach, with opportunities for cross-functional work and professional development
• A dynamic and fast-paced work environment, with opportunities for growth and advancement

Compensation and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• A comprehensive salary and benefits package, with opportunities for advancement and professional growth
• A range of benefits, including medical, dental, and vision insurance, as well as retirement savings and paid time off
• Opportunities for professional development and continuing education, including workshops, conferences, and online courses
• A dynamic and supportive work environment, with a focus on employee well-being and satisfaction

Conclusion

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service and support to patients and families, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will have the opportunity to make a meaningful difference in the lives of children and families, while advancing your career and developing your skills and knowledge in a dynamic and supportive work environment. Apply today to join our team and become a part of our mission to provide exceptional care and service to children and families in Minnesota and Wisconsin.