Customer Support Specialist - Payroll
Rippling is a company that provides a unified platform for HR, IT, and Finance. They are seeking a Customer Support Specialist for their Payroll team to ensure customers have a seamless experience by providing expert guidance and resolving technical challenges.
Responsibilities
- Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
- Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
- Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
- Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction
Skills
- Bachelor's degree
- 0-3 years of work experience
- Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift)
- Demonstrated experience in problem-solving with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills, both written and verbal (in English)
- Prior customer support experience
- Prior experience of working during night shift
Benefits
- Competitive salary
- Benefits
- Equity
Company Overview
Company H1B Sponsorship