[Remote] Technical Service Specialist
Note: The job is a remote job and is open to candidates in USA. Hologic, Inc. is a company dedicated to providing diagnostic products that improve global health. The Technical Service Specialist will troubleshoot issues related to cytology and molecular products, providing support to both internal and external customers via phone and email.
Responsibilities
- Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email
- Document calls in the CRM system and escalate issues that require further investigation
- Authorize return of customer product for investigation
- Determine replacement of product as warranted
- Represent Technical Support as specialist for designated product(s)
- Act as liaison to other departments within the division concerning issues related to specific product lines
- Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates
- Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams
- Build relationships with partners and distributors
- Writing and reviewing procedures
- Provide guidance and coaching to other Technical Support personnel
Skills
- Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field
- ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent
- Experience as a Cytology Prep Technician
- Experience with cytology, RT PCR, molecular, or virology
- Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers
Benefits
- Bonus eligible
Company Overview
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