Abandonment Specialist
Credit Acceptance is an award-winning company recognized for its workplace culture and commitment to career growth. The Abandonment Specialist position involves managing the recovery of abandoned vehicles, communicating with third parties, and ensuring timely processing of related documents and payments.
Responsibilities
- Maintain the Company’s secured interest in abandoned vehicles at values most beneficial to consumers and the Company by quickly and accurately determining if the expected benefits of recovering the vehicle outweigh the expected cost associated with recovery
- Communicate with Third Parties, Repossession Contractors and Auctions by email and phone related to but not limited to the following:
- Vehicle location and condition
- Work with holding facilities to minimize fees to recover the vehicle
- Coordinate vehicle inspections and recoveries
- Efficiently and accurately complete abandoned vehicle value assessments
- Review, notarize, timely process and image documents related to the recovery of abandon vehicles
- Validate, approve, submit and process payments required to ensure timely recovery of abandoned vehicles and ensure accurate account balances
- Maintain system records regarding account specific information for abandon vehicles
- Manage time effectively, multi-task, and work with various Credit Acceptance departments to handle competing priorities in a production environment
- Comply with Company policies, procedures and guidelines
- Adherence to the Operations Attendance policy
- All other duties as assigned
Skills
- Previous customer service experience
- Demonstrated experience with effective time management
- Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
- Meet qualifications to become a Notary
- Excellent customer service, problem solving, and organizational skills
- Experience negotiating with service providers
- Experience in the finance or automotive industry
- Experience in collections or service provider management experience
Benefits
- 401(K) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical/ dental/vision
- Many nonstandard benefits that make us a Great Place to Work
Company Overview
Company H1B Sponsorship