NationalLink Scheduler

ServiceLink is a company in the closing management industry, and they are seeking a NationalLink Scheduler to manage the scheduling of signing agents. The role involves ensuring timely completion of scheduling requests, contracting signing agents, and confirming appointments.

Responsibilities

• Review Work In Progress (WIP) to ensure timely completion of scheduling requests
• Schedule a minimum of 30 orders in an 8 hour day (3.75 average per hour) on a consistent basis
• Locate and contract approved signing agents to secure their services, including verifying fees
• Continuously monitor and renegotiate signing agent fees and attempt to reduce costs
• Explain company policies and procedures to signing agents
• Confirm closing appointments with signing agents, borrowers & clients
• Respond to email and phone calls promptly during normal business hours
• Conduct business in a professional and courteous manner at all time, adhering to organizational and departmental policies and procedures
• Attend and participate in team meetings
• All other duties as assigned

Skills

• High School diploma or equivalent
• Able to communicate professionally both verbally and through email with vendors, borrowers, clients and within the organization
• Proven customer service skills
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Ability to prioritize in order to meet deadlines
• Basic knowledge of personal computer operation
• Typing and data entry skills
• Must be able to type 30-35 wpm with 95% accuracy
• Familiarity with Microsoft Office (Outlook, Word, Excel)
• Prior work experience within real estate industry and/or in vendor management
• Basic understanding of real estate titles and closing procedures

Company Overview