IT Support Specialist
Immuta is a company that enables organizations to unlock value from their cloud data by protecting it and providing secure access. As an IT Support Specialist, you will deliver support to Immuta employees, helping them stay productive across MacOS, SaaS applications, and a growing set of workplace technologies.
Responsibilities
- Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware
- Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution
- Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment
- Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it
- Maintain accurate documentation and contribute to the team’s knowledge base and standard operating procedures
- Participate in core IT service management workflows, supporting incidents, service requests, changes, and asset tracking
Skills
- Provide day-to-day support for end users across SaaS applications, MacOS, software, and hardware
- Troubleshoot, triage, and escalate complex issues to Systems Administrators and Engineers, capturing details and partnering on resolution
- Procure, ship, configure, and manage our fleet of Macs, iPads, Zoom Rooms, and other IT equipment
- Execute onboarding, offboarding, and access changes, ensuring users have what they need when they need it
- Maintain accurate documentation and contribute to the team's knowledge base and standard operating procedures
- Participate in core IT service management workflows, supporting incidents, service requests, changes, and asset tracking
- Previous IT support experience preferred, OR relevant coursework, certifications, internships, or demonstrated passion for technology through personal projects, volunteering, or self-study
- Proficiency supporting MacOS environments managed by Jamf or another endpoint management solution
- Experience working with a variety of SaaS applications, such as Google Workspace, Okta, and Zoom
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly
- Ownership mindset with strong follow-through and comfort taking deliverables from start to finish
- Customer service instincts and an outward, user-first approach
- Positive attitude, eagerness to learn, and a collaborative style that thrives in a team environment
Benefits
- 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
- Stock Options
- Paid parental leave (Both Maternity and Paternity)
- Unlimited Paid time off (U.S. based positions)
- Learning and Development Resources
Company Overview