Experienced International WebChat Outbound Sales Representative - Late Night/Early Morning Shift at arenaflex
Join arenaflex's dynamic team as an International WebChat Outbound Sales Representative, working in a fast-paced, goal-driven environment to promote arenaflex's exceptional travel experiences to direct consumers worldwide.
About arenaflex
arenaflex is a leading global travel company that offers unparalleled cruise experiences to travelers from around the world. With a rich history of innovation and customer satisfaction, arenaflex has established itself as a premier player in the travel industry. Our commitment to excellence, exceptional customer service, and dedication to providing unforgettable experiences have earned us a loyal customer base and a reputation for excellence.
Job Summary
As an International WebChat Outbound Sales Representative at arenaflex, you will be responsible for promoting arenaflex's travel products to direct consumers through webchat and phone interactions. You will establish and maintain quality customer relationships, identify and meet customer needs and expectations, and consistently seek opportunities to promote and sell arenaflex's products. If you are a motivated sales professional with excellent communication skills, a passion for travel, and a drive to succeed, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Promote arenaflex's travel products to direct consumers through webchat and phone interactions
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations
- Identify and meet customer retention goals and follow up with consumers as necessary to close sales and meet/exceed revenue goals
- Build and maintain effective relationships with new and existing consumers, maintaining consumer prospect lists/contact database to identify client travel trends
- Proactively and consistently seek opportunities to promote and sell arenaflex's products based on client travel history
- Acquire in-depth industry and company knowledge to articulate cruise product features, benefits, pricing, and make recommendations, including promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities
- Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers
- Participate in department-approved mass email campaigns targeting specific guests' profiles
Essential Qualifications
* High school diploma or equivalent; Bachelor's degree in Marketing, Business Administration, or related field preferred
- Minimum one year of sales experience; 2 years of sales experience preferred; Cruise sales a plus
- Excellent verbal communication skills to effectively communicate with direct guests on the telephone and internally
- Strong working knowledge of arenaflex's products, including the current fleet and ship itineraries
- Ability to multi-task and work in a high-energy sales environment that is goal/quota driven
- Adherence to strictly enforced dress code required
Preferred Qualifications
* Fluency in any language other than English; if so, which one?
- Experience communicating with guests/clients via live chat
- Availability to work a late night/early morning shift, including weekends
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong sales and customer service skills
- Ability to work in a fast-paced, goal-driven environment
- Strong working knowledge of arenaflex's products and services
- Ability to multi-task and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to ensure your success in this role
- Opportunities for career advancement and professional growth within the company
- Access to industry-leading sales and customer service training and development programs
- Collaborative and dynamic work environment with a team of experienced professionals
Work Environment and Company Culture
* arenaflex is a remote-friendly company, with a flexible work environment that allows you to work from the comfort of your own home
- Collaborative and dynamic work environment with a team of experienced professionals
- Opportunities for socialization and team-building activities
- Recognition and rewards for outstanding performance and contributions to the company
Compensation, Perks, and Benefits
* Salary range: $24,960 plus individuals may be eligible to participate in the company's Sales Incentive Plan
- Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, and location, and applicable employment laws
- Benefits:
+ 401(k) + Dental insurance + Health insurance + Paid time off + Tuition reimbursement
Schedule
* 8-hour shift
- Every weekend
- Morning shift
- Overnight shift
- You will be given one of the following 5-day/9-hour schedules:
+ M-Th & Sunday: 4am-1pm EST + M & Wed-Saturday: 5am-2pm EST + M-Wed, Fri, Sun: 6am-3pm EST + M, Tue, Thur, Sat & Sun (split shift): 6am-10am & 5pm-9pm + M, Wed, Fri, Sat & Sun (split shift): 8am-12pm & 7pm-11pm
- You must be available to any possible schedule, you will be assigned an open schedule based on the needs of the company
How to Apply
If you are a motivated sales professional with a passion for travel and a drive to succeed, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Note
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. Apply Job! Apply for this job