Experienced Customer Service Representative – Voice of arenaflex
Join arenaflex, a leading innovation company focused on creating smarter, safer, and more beautiful homes, and improving lives. At arenaflex, we're on a mission to elevate every life by transforming spaces into havens. Our driving purpose is to create a positive impact for not just our business and shareholders, but for people and the planet, too. As a Customer Service Representative, you'll be the "Voice of arenaflex" that consumers interact with when they have product, installation, or warranty questions. You'll provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in arenaflex products to ensure you're ready to assist our customers.
About arenaflex
arenaflex is an industry-leading innovation company that's passionate about creating a better world through our products and services. We believe in empowering our team members to think big, learn fast, and make bold decisions. Our inclusive and diverse culture encourages everyone to be their authentic selves, and our differences and unique perspectives are a key strength.
Job Description
As a Customer Service Representative, you'll be responsible for handling and resolving a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer. You'll develop and maintain knowledge of arenaflex products and procedures to accurately aid consumers in a timely manner. You'll navigate multiple databases across multiple systems to provide the quickest response to the consumer.
Responsibilities:
* Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
- Develops and maintains knowledge of arenaflex products and procedures to accurately aid consumers in a timely manner.
- Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
- Delivers a consumer experience that helps to drive unsolicited, positive "word of mouth" advertisement for arenaflex.
- Takes ownership of challenging/sensitive situations and resolves with a sense of urgency, and empathy.
- Demonstrates consistent achievement in meeting all required quality, call management, and productivity metrics as well as adhering to all processes and procedures within the department.
- Performs other duties and/or special assignments as needed.
Qualifications:
* High School diploma or equivalent
- Experience in a customer service position is required, call center experience is preferred.
- Excellent professional verbal and written communication skills are required. Bi-lingual in French or Spanish are a plus.
- Proficient PC skills, including the ability to navigate multiple screens and systems. Experience with Microsoft Teams a plus.
- Incumbent must meet internet speed requirements and have a safe and secure workspace.
- Must be able to thrive in a work environment that mandates low mobility and high observation.
- Must be available for training October 28, 2024 - November 22, 2024.
- Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.
Benefits:
* 100% Remote Position
- Diverse, inclusive, and welcoming culture with Employee Resource Groups
- Self-led career development program with rewarding pay increases
- Annual merit increases and company bonus opportunities
- Medical, dental, and vision coverage from day one
- Paid time off from day one
- Tuition Reimbursement
- 401(k) with company match up to 3%
- Profit Sharing
About our Work Environment:
At arenaflex, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility/adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.
About arenaflex:
arenaflex is a brand, innovation, and channel leader focused on exciting, supercharged categories in the home products, security, and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe, and Yale residential.
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations:
arenaflex is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.
How to Apply:
If you're passionate about delivering exceptional customer service and want to join a dynamic team that's making a difference, apply now! We can't wait to hear from you. Apply Now! Apply for this job