Field Engineer
CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, providing innovative solutions in the HVAC industry. The Field Engineer will support the sales team with construction management and after-sales field support, requiring both fieldwork and office tasks, along with extensive training and mentorship.
Responsibilities
- Estimated 50% to 75% of time spent in the field on job sites
- Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
- Handling complex troubleshooting issues
- Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service
- A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
- Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
- Maintain expert level knowledge of all CaptiveAire products
- Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
- On site for construction trade coordination meetings and startups to ensure a good outcome
- Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
- Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
- Perform 3rd party training for outside contractors on CaptiveAire products
- Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues
Skills
- 0-5 yrs experience
- 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
- Must enjoy hands on product exposure
- Multi-tasking, problem solving and strong communication skills a must
- MUST BE A 'GO GETTER'!
- Must be able to travel for training
- Hands on, technical internship/co-op experience is preferred
- HVAC and/or electrical experience strongly preferred
Benefits
- Sponsorship for Professional Engineering license
- Continuous education through weekly webinars
- Company developed technical videos
Company Overview