Customer Service Representative

PPG is a leading company in the industrial and consumer products sectors, seeking a Customer Service Specialist to join their Aerospace team in Philadelphia. The role involves managing customer orders, ensuring timely communication, and collaborating with sales personnel to meet service objectives.

Responsibilities

• Responsible for the timely and accurate order management of assigned international customer orders daily
• Communicates with the customer to establish overall customer status
• Spend time interacting with customers via inbound calls and email, entering orders, credits, debits, and returns
• Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, invoicing, and compliance
• Increase incremental volume and distribution efficiency by taking a pro-active sales initiative
• Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded
• Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time
• Provide clear instructions to all shipping points to ensure customers and requirements are met. Resolve issues that may arise during the shipping process
• Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements
• Identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements
• Coordinates resolution of non-conforming products and issues
• Quotes prices using standard pricing information and customer specific pricing agreements
• Verify the vital information related to inventory
• Updates, maintains, or completes customer information and order status
• Ensures accuracy of all sales orders. Provide necessary information for the shipment of product

Skills

• High School diploma required
• 1+ year of customer service experience (phone and email)
• Advanced computer skills including experience with ERP or related software
• Proficient in Microsoft Excel
• Computer skills, time management, strong oral, and written presentation skills
• Only US Citizens, Green card holders, political asylees, or refugees are eligible to apply
• Advanced degree preferred

Company Overview