[Remote] Recovery Agent

Note: The job is a remote job and is open to candidates in USA. WEX Inc is a company focused on providing financial services, and they are seeking a Recovery Agent to manage delinquent accounts. The role involves communicating with customers to negotiate payments, applying industry knowledge to make collection decisions, and utilizing various systems and tools to achieve resolution.

Responsibilities

• Inbound/ Outbound Collection calls
• Work emails in a shared group inbox
• Communicate effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances
• Engage in on-going education with customers on terms and conditions and alternative payment methods
• Ability to manage multiple portfolios and risk levels
• Utilize judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention
• Apply industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions
• Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process
• Self-motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment
• Perform skip tracing on required accounts using multiple systems/tools
• Perform additional duties and participate in special projects as required

Skills

• Must pass a successful background investigation
• High School Diploma with 1-2 years of experience in a related field
• At least one year of transportation industry customer support experience
• Basic accounting and Skip Tracing knowledge
• Analytical skills
• Sound decision making/judgment
• Ability to maintain confidentiality of customer and company information
• Organized/Time Management ability
• Ability to be productive while maintaining quality
• Results-Oriented
• Self-motivated
• Effective oral and written communication skills
• Working knowledge of Google Sheets
• Working knowledge of FDCPA and any other applicable Federal laws
• Basic accounting knowledge
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Proficient computer skills including Office and/or Google suite products
• Familiarity with AI and an eagerness to learn more

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• And more

Company Overview