[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Everyday Health Group (EHG) is a recognized leader in patient and provider education and services. The Customer Success Specialist (CSS) will be essential for providing outstanding customer service, maximizing revenue, and exceeding team targets while collaborating with sales leadership and inside sales representatives.

Responsibilities

• Manage active existing physician and physician practice accounts on a day-to-day basis
• Secure account renewals for existing business and upsell additional products and new opportunities
• Onboard and ensure prompt setup of new accounts
• Utilize CRM tools for record keeping and account information sharing
• Collaborate with other departments including research, marketing, editorial, social and ad operations
• Oversee partner operations including invoicing, renewal agreements, and other duties as assigned
• Demonstrates highest level of organizational skills and is detail oriented
• Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact
• Demonstrates a sense of urgency to attain and exceed desired results
• Displays excellent troubleshooting and creative problem-solving skills
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Ability to respond and react in a timely manner to requests from peers and external customers
• Clearly communicate & set expectations, while taking ownership of deliverables and meeting deadlines

Skills

• 1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providers
• Organizational skills with ability to manage multiple projects and deadlines simultaneously
• Detail-oriented with the ability to follow through on commitments and deliverables
• Professionalism, responsiveness, and a customer-first attitude in all interactions
• Strong problem-solving and troubleshooting abilities; proactive and solution-focused mindset
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment
• Excellent written and verbal skills
• Experience with sales teams, sales partners, or b2b customers
• Experience with PowerPoint, Excel & email marketing platforms
• Bachelor's degree
• Experience with CRM systems, Salesforce is preferred

Benefits

• Comprehensive medical, dental and vision coverage
• Life and disability benefits
• Flexible Spending Accounts (FSAs)
• 401(k) with company match
• Employee Stock Purchase Plan
• Flexible Time Off
• Volunteer Time Off
• Paid holidays
• Family building and caregiving support
• Generous Family Care and Parental leave
• Fitness Reimbursement
• Access to wellness programs

Company Overview