Administrative/Customer Support Specialist (Hybrid)
Intact Insurance Specialty Solutions is a specialized insurance agency focused on student insurance since 1930. They are seeking a Customer Support Specialist to serve as a primary contact for underwriting and claims processing, handling correspondence, and preparing insurance policy documents.
Responsibilities
- Serves as a primary contact for underwriting and claim processing for our customer schools
- Handles written correspondence, e-mail and phone calls from schools, parents and account representatives
- Reviews and calculates insured student data from schools/colleges
- Prepares and issues insurance policy documents
- Researches plan information and follow up with clients in an accurate and timely manner
- Prepares, documents, and files copies of client information
Skills
- High school diploma or equivalent required
- Previous office and customer service experience required
- Must be proficient in MS Word, Excel, calculating and typing
- Strong organizational skills and attention to detail
- Excellent customer service and communication skills
- Proper grammar both written and verbal
- Positive attitude with strong and consistent work ethic
- Efficient and accurate typing, data entry and calculation (10 key) skills necessary
- College graduate preferred
- Insurance license is not required
Benefits
- Bonus potential
Company Overview