Experienced Customer Training Instructor II – Retailer Development and Support

Are you a skilled trainer with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a global leader in lottery solutions, as a temporary Customer Training Instructor II. In this exciting role, you will play a vital part in maintaining our strong relationships with retailers across Colorado, ensuring they have the skills and knowledge needed to provide top-notch service to our customers.

About blithequark

As a premier pure play global lottery company, blithequark is dedicated to delivering secure technology and comprehensive solutions that meet the evolving needs of our customers. With a well-established local presence and a reputation for integrity and responsibility, we are trusted partners to governments and regulators around the world. Our innovative approach and commitment to excellence have earned us a reputation as a leader in the industry, and we are proud to have a talented team of over 6,000 employees who share our vision.

Responsibilities

As a Customer Training Instructor II, you will be responsible for maintaining a strong relationship with our retailers in Colorado, providing them with the training and support they need to succeed. Your key responsibilities will include:

• Conducting weekly training classes and periodic refresher classes to ensure retailers have the skills and knowledge needed to provide excellent customer service
• Delivering train-the-trainer sessions, updating training materials, and training retailers to ensure they are equipped to handle customer inquiries and issues
• Monitoring retailers' training to ensure that training standards are maintained and providing feedback and support as needed
• Scheduling, confirming, and communicating with retailers, as well as following up with them to ensure they are meeting their training goals
• Instructing retailers in both classroom lectures and in-store trainings, providing them with the skills and knowledge needed to provide exceptional customer service
• Visiting assigned retailers on a routine basis to clean Lottery terminals, deliver supplies and promotional inserts, and ensure that they have the necessary supplies and equipment to operate effectively
• Acting as a point-of-contact for assigned Lottery sales representatives, providing them with support and guidance as needed
• Following up on all installs and changes of ownership to ensure a smooth transition and minimal disruption to our retailers
• Organizing and participating in Lottery promotions, fairs, and events to engage with our retailers and promote our products
• Serving as a liaison between blithequark, lottery officials, and retailers to provide effective and satisfactory customer service
• Coordinating all activities and monitoring field activities for assigned regions to ensure that our retailers are meeting their training goals and providing excellent customer service
• Participating in projects as assigned, including developing and coordinating field materials to support our retailers in the retail environment
• Serving as a point person for all projects, including attending project team meetings, updating timelines, developing schedules, training materials, and written marketing materials

Qualifications

To be successful in this role, you will need:

• Experience with in-person classroom training, with customer product or virtual webinar training experience being beneficial but not required
• The ability to build strong, supportive customer relationships and explain technical concepts in simple terms to a diverse audience
• Strong people skills, with the ability to deal with conflict and urgent problem-solving
• The ability to work collaboratively with strong personalities and train groups of 3-20 people
• A clean driving record, as a company car will be provided for business use

Keys to Success

To excel in this role, you will need to possess the following skills and competencies:

• Building collaborative relationships
• Decision-making
• Drive results
• Fostering innovation
• Personal energy
• Self-leadership

Compensation and Benefits

As a valued member of the blithequark team, you can expect a competitive compensation package, including:

• A base salary range of $40,887 - $115,000, with the actual pay offered may be higher or lower based on factors such as background, skills, experience, and work location
• Commission payments for sales roles and discretionary bonuses for other roles
• A 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance

Information Security

As a blithequark employee, you will play a critical role in maintaining the security of our systems and data. You will be required to complete annual training and adhere to our information security policies and procedures.

How to Apply

If you are a motivated and experienced trainer with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company and submit your application. Apply for this job