Experienced Customer Service Representative – Sales and Customer Acquisition Specialist (Hybrid Role)

Introduction to blithequark

Imagine being part of a global leader in communications and technology, where you get to redefine customer service and create meaningful connections with each customer. At blithequark, we are committed to innovation, excellence, and making a difference in people's lives. As a hybrid Customer Service Representative – Sales, you will be the voice of blithequark, introducing the latest technology, services, and offers to our customers while driving sales goals and fostering loyalty.

Job Overview

This exciting hybrid role is based at our 221 Venture Way, Lafayette, LA, 70507 location, where you will work in the center 3-4 days a week and remotely from home 1-2 days a week. As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you will be on the frontline providing solutions to prospective and existing customers, enhancing their service experience, driving satisfaction, and fostering loyalty.

Pay Transparency

At blithequark, we believe in transparency and fairness. Our Premier Service Consultants earn between $17.11 - $18.31 hourly and up to $3000/monthly in additional commission if all sales goals are met. We also offer amazing rewards, including individual starting salaries within this range, which may depend on geography, experience, expertise, and education/training.

Key Responsibilities

As a Customer Service Representative – Sales, your day-to-day responsibilities will include:

• Handling customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolving issues related to service, billing, payments, and collections
• Explaining bills and product features clearly
• Troubleshooting basic problems and seeking higher support if needed
• Building customer confidence and loyalty by resolving issues
• Supporting various customer inquiries, including technical issues
• Working a flexible 40-hour per week schedule, which may include nights and weekends
• Participating in paid training to enhance your skills and knowledge

What We Are Looking For

To succeed in this role, you will need:

• Unwavering customer focus
• Strong work ethic
• Adaptability
• Problem-solving skills
• Attention to details

Essential and Preferred Qualifications

We are looking for candidates with:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Basic computer skills and familiarity with software applications
• High school diploma or equivalent required; college degree preferred

Skills and Competencies

To excel in this role, you will need:

• Strong customer service skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Ability to adapt to changing situations and priorities
• Strong attention to detail and ability to maintain accuracy

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative – Sales, you will have access to:

• Training on the latest technology, devices, and products
• Opportunities to develop your skills and knowledge in customer service, sales, and retention
• Career advancement opportunities within the company
• Professional development and growth opportunities

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on:

• Respect and empathy for our customers and employees
• A commitment to diversity, equity, and inclusion
• A focus on innovation and excellence
• A supportive and collaborative team environment

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation and benefits package, including:

• Competitive hourly rate and commission structure
• Employee discounts on eligible blithequark mobility plans and accessories, internet, and home phone
• Tuition reimbursement program
• Paid time off and holidays
• Medical, dental, and vision coverage
• 401(k) plan
• Additional sick leave and parental leave
• Disability benefits and life insurance
• Supplemental benefit programs and employee assistance programs

WFH Requirements

To work from home, you will need:

• Verified internet service (secure, reliable, and dedicated high-speed internet)
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• Blithequark will provide all the necessary equipment, including a keyboard, monitor, computer, mobile device, etc.
• Your workspace must meet blithequark's WFH standards, including technical, security, physical, and noise level requirements
• You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, and pictures of your workspace setup

Conclusion

If you are looking for a challenging and rewarding career in customer service and sales, we encourage you to apply for this exciting hybrid role at blithequark. As a Customer Service Representative – Sales, you will have the opportunity to make a real difference in our customers' lives, while developing your skills and advancing your career. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today!