Experienced Remote 988 Chat/Text Crisis Specialist for Mental Health Support and Suicide Prevention – Part-Time Opportunity with Flexible Scheduling

Introduction to blithequark

blithequark is a leading nonprofit behavioral health system, renowned for its dedication to delivering care that changes people's lives. With a strong presence across the United States, including Tennessee, blithequark offers a dynamic and supportive work environment that fosters growth, innovation, and compassion. As a trauma-informed organization, blithequark prioritizes understanding, recognizing, and responding to the needs of individuals affected by trauma, promoting resilience among clients, staff, and the community.

Job Overview

We are seeking a skilled and empathetic 988 Chat/Text Crisis Specialist to join our team on a part-time basis. This remote position is an exceptional opportunity to make a meaningful difference in the lives of individuals experiencing emotional distress, while enjoying the flexibility of working from home. As a member of our 24/7/365 mental health crisis and suicide prevention team, you will provide critical support to those in need, conducting brief clinical screenings, risk assessments, and connecting individuals with essential community resources.

Key Responsibilities

• Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis, ensuring timely and effective support.
• Respond to incoming chat/text messages via the National Suicide Prevention Lifeline (NSPL), also known as 988, with empathy, understanding, and professional expertise.
• Conduct follow-up calls for individuals deemed moderate to high risk for suicide, ensuring their safety and well-being.
• Meet the highest ethical and clinical standards, adhering to all relevant accreditation and regulatory requirements.
• Actively participate in ongoing supervision, training, and team meetings to enhance skills, knowledge, and best practices.
• Assist with administrative tasks as needed, contributing to the smooth operation of our crisis support services.

Essential Qualifications

To excel in this role, you will need:

• A Bachelor's degree in Behavioral Science, Psychology, Social Work, or a related field, or certification as a Peer Recovery Specialist.
• Six months to one year of related crisis experience, preferably in a mental health or social services setting.
• Excellent communication skills, both written and verbal, with the ability to effectively engage with individuals in crisis via chat, text, and phone.
• Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and community resources.
• Strong understanding of suicide assessments and crisis intervention techniques.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a trauma-informed care environment, with a deep understanding of the principles and practices that underpin this approach.
• Familiarity with the National Suicide Prevention Lifeline (NSPL) and 988 services, as well as other crisis support systems.
• Knowledge of local community resources, services, and support networks, with the ability to connect individuals with relevant assistance.

Career Growth and Development

At blithequark, we are committed to supporting the ongoing growth and development of our staff. As a 988 Chat/Text Crisis Specialist, you will have access to:

• Regular supervision and mentoring to enhance your skills and confidence.
• Ongoing training and professional development opportunities, focusing on best practices in crisis support, trauma-informed care, and mental health services.
• Cross-functional collaboration with other teams and departments, promoting a holistic approach to care and support.

Work Environment and Culture

blithequark is dedicated to creating a positive, inclusive, and supportive work environment that values diversity, equity, and inclusion. Our organization is built on a foundation of respect, expertise, integrity, and empowerment, with a strong commitment to quality, safety, and innovation. As a member of our team, you can expect:

• A dynamic and collaborative work environment that fosters open communication, creativity, and teamwork.
• A culture that celebrates diversity, promotes equity, and supports inclusion, with a focus on creating a welcoming and empowering workplace for all staff.
• Opportunities for professional growth, development, and advancement, with a focus on helping you achieve your career goals.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• A hourly rate of $15.75-$22.00, depending on experience and qualifications.
• Comprehensive benefits, including medical, dental, and vision health coverage, flexible spending and health savings accounts, and a 403b retirement plan with company match.
• Paid time off and ten paid holidays, as well as access to employee assistance programs and continuing education opportunities.

Conclusion

If you are a compassionate, skilled, and dedicated mental health professional looking to make a meaningful difference in the lives of others, we encourage you to apply for this exciting opportunity. As a 988 Chat/Text Crisis Specialist at blithequark, you will be part of a dynamic team that is committed to delivering exceptional care and support to individuals in crisis. Join us in our mission to change lives and create a more compassionate, inclusive, and supportive community for all.