Temporary Remote Catastrophe (CAT) Customer Service Representative
Are you a highly motivated and production-driven individual looking for a temporary remote opportunity to make a difference in the lives of customers during a difficult time? Do you have excellent communication skills, a strong work ethic, and the ability to thrive in a fast-paced environment? If so, we encourage you to apply for the Temporary Remote Catastrophe (CAT) Customer Service Representative position at blithequark.
About blithequark
blithequark is an inbound call center focused on customer service and benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1,000 companies. We have been awarded Great Place to Work twice, and we are committed to providing our employees with a positive and supportive work environment. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will be part of a team that is dedicated to helping customers navigate the claim process with empathy and support.
Job Summary
We are seeking highly motivated, production-driven, and team-oriented individuals to operate as Claim Intake Specialists in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will be responsible for providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
Key Responsibilities
* Provides positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs.
- Offers empathy and support to customers during the claim process.
- Collects and documents all claim details provided by the customer into the claim accurately.
- Identifies and resolves customer issues by adhering to clients-specific handling instructions.
- Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
Computer and Network Requirements
* Operating System: Windows 10, Windows 11, Windows Home.
- Not Supported: Chromebooks, macOS, Linux, Etc.
- Network Requirements:
+ Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net). + Ethernet connection is not required, however strongly recommended. + Must be on a private network, not allowed to work in public locations. + No VPNs are allowed, as logins must happen in the US.
Desired Characteristics
* Highly motivated, energetic, and dedicated.
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (40+ words a minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating systems.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- The ability to evaluate, troubleshoot, and follow up on customer issues.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- The ability to thrive in a fast-paced environment.
Qualifications
* Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (40+ words a minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating systems.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- The ability to evaluate, troubleshoot, and follow up on customer issues.
- Must be customer service oriented (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- The ability to thrive in a fast-paced environment.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.
Benefits and Compensation
* Job Type: Temporary/Seasonal.
- If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims).
- Expected Hours: 2 – 40 hours per week.
- Pay: $15 per hour.
- Ability to work from home when is convenient for you.
Why Join blithequark?
* We offer a positive and supportive work environment.
- We provide all new employees with training to ensure their success.
- We are committed to helping our employees grow and develop in their careers.
- We offer a competitive compensation package.
- We are a Great Place to Work, as recognized by our employees.
How to Apply
If you are a highly motivated and production-driven individual looking for a temporary remote opportunity to make a difference in the lives of customers during a difficult time, we encourage you to apply for the Temporary Remote Catastrophe (CAT) Customer Service Representative position at blithequark. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications and next steps.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates.
Contact Us
If you have any questions or would like to learn more about the Temporary Remote Catastrophe (CAT) Customer Service Representative position at blithequark, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team. Apply for this job