Senior Director of Customer Success – Driving Growth and Excellence at blithequark

Are you a seasoned leader with a passion for customer success, a knack for strategic vision, and a talent for building high-performing teams? Do you thrive in a dynamic environment where innovation meets collaboration? If so, we invite you to join blithequark, a forward-thinking company that empowers brands to turn ideas into impact. As a Senior Director of Customer Success at blithequark, you will play a pivotal role in shaping the future of our U.S. customer success organization. Reporting to the VP of Global Customer Success, you will lead a team of talented professionals who are dedicated to delivering exceptional customer outcomes, improving operational efficiency, and driving alignment with global goals.

About blithequark

blithequark is a leading brand platform that transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers to build engaging brands, and we're proud to have partnered with renowned brands like Uber, Microsoft, Volkswagen, and Telefónica. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy.

Your Team

You will join a strategic and driven team that combines diverse skill sets in design, agencies, project management, and customer success. Together, you will support our customers in bringing their brand to the next level, while enjoying the great outdoors, hanging out with friends and family, or exploring new hobbies.

Your Mission

As the Senior Director of Customer Success, you will lead and strengthen blithequark's U.S. CS organization with a balance of strategic vision and hands-on leadership. Your key responsibilities will include:

• Providing strategic guidance for the U.S. CS team, while also stepping in to directly manage key accounts when needed
• Designing and executing regional CS strategies that align with global objectives and adapt to market needs
• Driving operational excellence by improving processes, playbooks, and tools that enable scalable customer success
• Partnering closely with Sales, Partnerships, Product, Marketing, and Revenue Operations to align on customer lifecycle strategy and execution
• Using customer and business data to make informed decisions that improve retention, adoption, and satisfaction
• Representing the U.S. customer voice within the organization, ensuring insights shape product direction and company priorities
• Fostering a solutions-focused culture that encourages accountability, innovation, and constructive challenge

Your Story

To succeed in this role, you will need to bring the following qualifications and experiences:

• 10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS
• 5+ years managing managers and leading distributed teams of 10 or more people
• Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly
• Strong decision-making skills grounded in business data and customer insight
• Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes
• Confident and clear communicator with proven success in executive-level discussions
• Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture
• Experience in Martech or Adtech is a plus

Additional Information

At blithequark, we offer a unique work environment that combines flexibility, opportunities to grow, and exposure to innovative technologies and ideas. You will have the chance to:

• Thrive with the tools and support to shape your future at blithequark
• Be part of a product that connects brands and people with a human touch
• Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas
• Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!

What We Offer

We offer a competitive compensation package, including:

• At least 5 weeks of holiday (PTO)
• Paid educational and well-being days off
• Home office setup budget
• Annual salary review
• Localized benefits
• Invite to our summer company meet-up in Switzerland

Important to Us

At blithequark, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.

Next Steps

If you're ready to join a dynamic team and drive growth and excellence at blithequark, submit your CV and answer a few questions. We'll update you on your application, and if it's a match, welcome to blithequark!

Compensation

The compensation range for this role is $160,000 - $200,000 base salary, with a potential on-target earnings of $200,000 - $250,000 + benefits. The provided compensation range is specific to the state of NY's labor market and may vary for employees living in other areas. Apply to this Job Apply for this job