Senior Customer Experience Advocate at blithequark

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our team at blithequark as a Senior Customer Experience Advocate. As a trusted advisor to our customers and internal team members, you will play a critical role in shaping the future of our company by providing consultative support, building trust, and driving customer satisfaction.

About blithequark

blithequark is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning – and blithequark is building the tools to empower those people-centric companies. Our people success platform offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line.

What You'll Do

As a Senior Customer Experience Advocate, you will be responsible for providing exceptional support to our largest customers, building trust and relationships, and driving customer satisfaction. You will act as an extended branch of the Customer Success team, supporting smooth transitions with internal stakeholders, such as Customer Success Managers and Customer Onboarding Managers.

Key Responsibilities:

* Provide quality support to our customers through live chat, email, and video calls

• Act as an extended branch of Customer Success by partnering with Customer Success Managers and building trusted relationships with our high-tiered clients
• Partner effectively with cross-functional teams to drive retention and leverage processes and data to share customer insights
• Participate in the subject matter expert (SME) program to ensure a high level of knowledge is maintained
• Assist with escalated conversations to ensure we are providing the best support for all customers throughout all business hours
• Be a leader on the team by answering questions through Zoom and Slack for teammates who need help
• Mentor new team members as they navigate through the onboarding process and grow into more tenured roles

What You Bring to the Table

* You're a self-starter dedicated to solving problems for our largest customers

• You recognize how to prioritize based on customer urgency and size
• You work well with cross-functional partners and appreciate the need for cross-team collaboration to drive retention
• You are obsessed with learning the ins and outs of the product and the ability to provide workaround solutions, when necessary
• You have a proven ability to spot trends and propose solutions to improve team and customer experience
• You consistently meet and exceed all individual team productivity metrics
• You are located in the Central or Mountain time zones

What We Offer

* Estimated annual cash salary: $65,000 - $73,000

• Incentive stock options, subject to the terms of blithequark's applicable plans
• Benefits:

+ Medical insurance + Dental insurance + Vision insurance + Life, ADD, and Disability Insurance + Emergency Weather Support + Wellness Apps + Paid Parental Leave + Paid Time off inclusive of holidays and sick time + Commuter Parking Accounts + Lunches in the Office + Internet and Phone Stipend + One-time WFH Office Set-Up Stipend + 401(k) retirement plan + Financial Planning + Learning and Development Budget + Sabbatical Program + Invest in Your People Fund

Why Join Us?

* Be part of a company that prioritizes employee development, growth, and engagement

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Contribute to the development of innovative products and services that shape the future of the industry
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and advancement
• Receive competitive compensation and benefits packages

How to Apply

If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for the Senior Customer Experience Advocate role at blithequark. Please submit your application through the link below. Apply To this Job

Equal Opportunity Employer

blithequark is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. We are an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Apply for this job