Experienced Full Stack Social Media Customer Support Specialist – Digital Marketing and Customer Relationship Management

Are you a creative and tech-savvy individual with a passion for social media and customer service? Do you want to join a dynamic team that's shaping the future of entertainment and media? Look no further! blithequark is seeking an experienced Full Stack Social Media Customer Support Specialist to join our Digital Marketing and Customer Relationship Management team.

About blithequark

blithequark is a leading global family entertainment and media company that creates and delivers unparalleled stories, characters, and experiences for audiences around the world. From its humble beginnings as an animation studio in the 1920s to today's global media powerhouse, blithequark has remained committed to its tradition of innovation, creativity, and excellence. With operations in over 40 countries, our team of talented individuals works together to create immersive experiences that are both universally appealing and locally relevant.

Job Summary

As a Full Stack Social Media Customer Support Specialist, you will play a critical role in helping us deliver exceptional customer experiences across our social media platforms. You will work closely with our Mission Supervisors to develop and execute email marketing campaigns, analyze customer engagement metrics, and provide insights to inform our social media strategy. If you're a creative problem-solver with a passion for social media and customer service, we want to hear from you!

Responsibilities

* Assist Mission Supervisors in the development and execution of email marketing campaigns, including creative asset development, campaign planning, and analytics reporting

• Analyze customer engagement metrics to inform social media strategy and optimize campaign performance
• Collaborate with cross-functional teams to gather and prepare resources for campaign execution
• Create effort reports to track campaign performance and provide insights to inform future campaigns
• Utilize Adobe Dreamweaver and Photoshop to develop email marketing creative assets and trade resource expectations
• Help with CRM testing, effort QA, and provide feedback on campaign execution
• Stay up-to-date with the latest social media trends and best practices to ensure our campaigns are always on-trend and effective

Requirements

* Bachelor's degree in Marketing, Digital Marketing, or a related field

• 1-2 years of experience in social media customer support or a related field
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
• Proficiency in HTML, with experience in email marketing platforms and social media analytics tools
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong attention to detail and organizational skills, with the ability to manage multiple projects simultaneously

Preferred Qualifications

* Experience with project management tools, such as Asana or Trello

• Familiarity with social media advertising platforms, such as Facebook or Instagram
• Experience with email marketing automation tools, such as Mailchimp or Constant Contact
• Knowledge of data analysis and visualization tools, such as Tableau or Power BI
• Experience with content creation and editing, including video and audio production

What We Offer

* Competitive salary and benefits package, including medical, dental, and vision insurance

• Opportunities for professional growth and development, including training and mentorship programs
• Collaborative and dynamic work environment, with a focus on innovation and creativity
• Access to the latest technology and tools, including social media analytics and email marketing platforms
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you're a motivated and creative individual with a passion for social media and customer service, we want to hear from you! Please submit your application, including your resume, cover letter, and a link to your online portfolio. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, national origin, sex, age, disability, or any other protected characteristic. We are proud to be a disability-friendly employer and encourage applications from individuals with disabilities.

Accommodations

If you require accommodations during the application or interview process, please contact our HR department at [insert contact information]. We are committed to providing a fair and accessible hiring process for all candidates.

Benefits

* Medical, dental, and vision insurance

• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to on-site fitness center and wellness programs
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume, cover letter, and a link to your online portfolio. We can't wait to hear from you! Apply Now! Apply for this job