Customer Care/Social Media Manager – Delivering Exceptional Experiences at blithequark

Are you a people person with a passion for creating memorable interactions? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to a unique opportunity to join blithequark as a Customer Care/Social Media Manager. As a key member of our team, you'll be responsible for crafting exceptional customer experiences, driving sales growth, and amplifying our brand's online presence. About blithequark At blithequark, we're dedicated to redefining the concrete repair industry by providing top-notch services and building strong relationships with our customers. Our mission-driven culture is built on respect, trust, and a commitment to excellence. We believe that our employees are the backbone of our success, and we invest in their growth and development through training, benefits, and career advancement opportunities. Benefits of Joining blithequark As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Simple IRA (3% Match) - Eligible after 1 year of employment * Health insurance benefits, with up to 50% of the Silver plan's value for the employee * AFLAC Supplemental Insurance Offerings * 80 hours of ETO accrued over a year, available for use after 90 days of employment Key Responsibilities As a Customer Care/Social Media Manager at blithequark, you'll be responsible for: ### Appointment Coordination * Schedule and reschedule sales appointments via inbound and outbound calls * Maximize efficiency in booking and route planning for our sales team * Rescue cancellations with professionalism and confidence * Engage with prospects via social media to drive appointments ### Communication & Customer Support * Provide timely and accurate responses to customer inquiries * Maintain detailed records and ensure smooth hand-offs between teams * Embody the voice of the brand in every interaction ### Marketing & Asset Development * Assist in creating and editing content for online and offline marketing materials * Help manage applications for company awards and recognition opportunities ### Social Media Management * Create and manage a content calendar for multiple platforms * Monitor and respond to comments and messages * Analyze social engagement and recommend improvements ### Internal Communications * Keep internal teams updated on marketing programs and customer feedback Qualifications To succeed in this role, you'll need: * Knowledge of customer service principles and practices * Strong communication skills, both verbal and written * Proficiency in using office software and comfort with CRM tools * Accurate data entry and strong attention to detail * Ability to stay focused in a desk-based, screen-heavy role * Ability to prioritize tasks and adapt to changing priorities * Positive, team-first attitude with a high level of professionalism * Must be fluent in English and authorized to work in the U.S. * Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms Traits We Look For We're seeking a team player who embodies the following traits: * Coachable and open to learning * Positive attitude and resilience * Integrity and accountability * Strong customer focus * Team-oriented with a drive to win Schedule & Work Location * Full-Time * Monday to Friday * Some flexibility based on workload and events * On-site at our Goochland, VA office Equal Opportunity We're an equal opportunity employer and proud of the diverse team we're building. At blithequark, you'll be respected, supported, and given every chance to grow-regardless of your background. Apply Now If you're ready to join a dynamic team and make a lasting impact, apply now to become the trusted voice behind a company that's redefining concrete repair-one customer at a time. ```html

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