Experienced Customer Service Representative - Healthcare

Are you a compassionate and customer-focused individual looking for a rewarding career opportunity that allows you to make a positive impact on people's lives? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills in a dynamic and inclusive work environment? If so, we invite you to join blithequark, a global technology and services leader that powers the brands of the future, as a Customer Service Representative - Healthcare.

About blithequark

At blithequark, we're committed to transforming the way companies connect, interact, and grow across the world and into the future. With a strong focus on human-centered, tech-powered, and intelligence-fueled solutions, we help well-known brands improve their businesses and deliver exceptional customer experiences. Our team of over 440,000 game-changers from 70+ countries is passionate about making a difference and driving success for our customers and our organization.

About the Role

As a Customer Service Representative - Healthcare, you will be the face of blithequark, providing exceptional customer service support to our healthcare clients and their members. You will be responsible for resolving routine problems and questions related to insurance, benefits, eligibility, appeals, grievances, and troubleshooting medical devices. Your primary goal will be to deliver a positive and welcoming experience to our members, being empathetic and answering their inquiries thoroughly and professionally.

Key Responsibilities

* Provide inbound customer support via phone, email, or chat

• Help customers resolve technical issues related to healthcare services and products
• Assist in correcting or adjusting healthcare-related concerns
• Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus
• Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member
• Be efficient in navigating multiple systems
• Deliver expert customer experiences with a smile

Qualifications

* Passion for helping others and strong customer service orientation

• Minimum 6 months customer service experience
• Verifiable High School diploma or GED
• Basic computer navigation skills and PC knowledge
• Proficiency in fast-paced, multi-tasking environment
• Must reside in the United States or have a valid U.S. address for residence

What's in it for You?

At blithequark, we believe in investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Customer Service Representative - Healthcare, you can expect:

• Starting wage of $15.00 per hour
• Paid training and performance-based incentives
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in various topics
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Career Growth and Personal Development

At blithequark, we're committed to helping our game-changers grow and develop their skills. As a Customer Service Representative - Healthcare, you'll have access to:

• A range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At blithequark, we're proud of our inclusive and diverse work environment. Our team of game-changers from 70+ countries is passionate about making a difference and driving success for our customers and our organization. We believe in:

• Championing our people and investing in their growth and development
• Fostering a culture of innovation, creativity, and collaboration
• Embracing diversity, equity, and inclusion in all aspects of our business
• Prioritizing the well-being and happiness of our game-changers

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career opportunity that allows you to make a positive impact on people's lives, we invite you to apply for the Customer Service Representative - Healthcare role at blithequark. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all our game-changers. Apply for this job