Experienced Bilingual Customer Service Advocate I – Transforming Lives at blithequark

Are you a passionate and empathetic individual with a flair for languages? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Bilingual Customer Service Advocate I. As a key member of our customer care team, you will play a vital role in delivering exceptional support to our 28 million members, making a tangible impact on their lives.

About blithequark

blithequark is a diversified, national organization that values innovation, diversity, and inclusivity. We pride ourselves on offering a fresh perspective on workplace flexibility, empowering our employees to thrive in a dynamic and supportive environment. With a strong commitment to customer satisfaction, we strive to exceed expectations and make a meaningful difference in the lives of our members.

Job Summary

As a Bilingual Customer Service Advocate I, you will serve as the first-line advocate for resolving inquiries, issues, or concerns for members and/or providers. Leveraging a variety of communication channels, you will provide timely, accurate, and personalized support on routine complaints. Your exceptional language skills, attention to detail, and ability to multitask will enable you to excel in this role.

Key Responsibilities

* Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.

• Mitigates and prevents complaints from being escalated to resolve in initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high-pace contact center environment over the phone, via live chats, and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.
• Performs other duties as assigned.
• Complies with all policies and standards.

Essential Qualifications

* High School diploma or GED required.

• Bilingual in Khmer highly preferred.
• Entry-level position typically requiring little or no previous experience.
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

Preferred Qualifications

* Previous customer service experience in a contact center environment.

• Strong language skills, with the ability to communicate effectively in both English and Khmer.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Skills and Competencies

* Strong language skills, with the ability to communicate effectively in both English and Khmer.

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Bilingual Customer Service Advocate I, you will have access to a range of training programs, mentorship opportunities, and career advancement possibilities. Our comprehensive training program will equip you with the skills and knowledge needed to excel in this role and beyond.

Work Environment and Company Culture

blithequark is committed to creating a supportive and inclusive work environment that values diversity, equity, and inclusion. Our dynamic team is passionate about delivering exceptional customer service and making a meaningful difference in the lives of our members. We offer a flexible approach to work, with remote, hybrid, field, or office work schedules available.

Compensation, Perks, and Benefits

As a valued member of our team, you will receive a competitive compensation package, including:

• Hourly pay rate: $16.01 - $22.98 per hour
• Comprehensive benefits package, including health insurance, 401K, and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work arrangements
• Opportunities for career growth and advancement

Equal Opportunity Employer

blithequark is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

How to Apply

If you are a motivated and customer-focused individual with a passion for languages, we invite you to apply for the Bilingual Customer Service Advocate I role at blithequark. Please visit our website to submit your application and join our dynamic team. Apply for this job