Job Title: Fiber Customer Support Analyst – Join the blithequark Team and Deliver Exceptional Customer Experience

Job Description:

Are you passionate about delivering exceptional customer experiences and making a difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Fiber Customer Support Analyst. At blithequark, we're committed to empowering our customers with the best network and entertainment services, and we need talented individuals like you to help us achieve this goal.

About blithequark:

blithequark is a leading provider of innovative communication and entertainment services, connecting people to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're driven by a passion for innovation, creativity, and impact, and we're committed to making a positive difference in our communities. If you share our values and are looking for a career that will challenge and inspire you, we encourage you to join our team.

What You'll Be Doing:

As a Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For:

We're seeking individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years' relevant experience is preferred, we're open to candidates with a passion for customer service and a willingness to learn.

Even Better If You Have:

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

What We Offer:

As a Fiber Customer Support Analyst at blithequark, you'll enjoy a range of benefits, including:

• A competitive salary and incentives
• Comprehensive health and wellness benefits
• 401(k) Savings Plan and stock incentive programs
• Paid time off, adoption assistance, and tuition assistance
• A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging
• Opportunities for career growth and professional development

Where You'll Be Working:

In this remote role, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a difference in people's lives.

Equal Employment Opportunity:

We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.

Compensation:

The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Join the blithequark Team:

At blithequark, we're committed to empowering our customers with the best network and entertainment services, and we need talented individuals like you to help us achieve this goal. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to join our team. Apply for this job