Experienced Business Support Coordinator – Remote Certification Process Specialist for Adult Family Homes

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have experience in administrative support and data entry? We are seeking a skilled Business Support Coordinator to join our team in a 100% remote position. As a Business Support Coordinator, you will play a vital role in supporting the certification process for Adult Family Homes (AFH) for Wisconsin's Long Term Care program (Inclusa). If you are passionate about delivering exceptional support and have a strong work ethic, we encourage you to apply for this exciting opportunity.

About Humana

Humana Inc. (NYSE: HUM) is a leading health and well-being company that is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Job Summary

As a Business Support Coordinator, you will be responsible for providing timely and effective clerical support to our team. You will gather, compile, and verify information, enter it accurately into documents and office systems, and perform basic administrative tasks. Your strong organizational skills, attention to detail, and excellent communication skills will enable you to provide exceptional support to our team and contribute to the success of our organization.

Key Responsibilities

* Gather, compile, and verify information and enter it accurately into documents and office systems

• Provide data entry of provider contacts and documentation into business systems
• Coordinate activities related to annual AFH certifications
• Code and sort documents so they can be accurately processed or filed
• Make standard calculations to accurately compile and report statistics
• Respond to, or redirect, routine inquiries from external or internal sources about the organization, its activities, or processes
• Perform other routine administrative activities according to the organization's established procedures

Essential Qualifications

* Minimum of 1 year of experience in administrative support with data entry experience

• Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills and ability to adapt to changing priorities

Preferred Qualifications

* Prior experience working in long term care programs (family care, family care partnership, IRIS, PACE)

• Ability to type 50-55 words per minute
• Prior experience in customer service, specifically speaking directly with customers

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you will be required to use Humana's office space on an as-needed basis for collaboration and other face-to-face needs. Our company culture values teamwork, innovation, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that promotes employee well-being and growth.

Compensation and Benefits

We offer a competitive salary range of $31,900 - $43,900 per year, depending on experience and qualifications. Our benefits package includes:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Career Growth Opportunities

As a Business Support Coordinator, you will have the opportunity to grow and develop your skills and career within our organization. We offer a range of training and development programs to help you achieve your career goals and advance in your role.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!

Equal Opportunity Employer

Humana is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Work at Home Requirements

To ensure your ability to work effectively from home, you must meet the following requirements:

• A download speed of 25 Mbps and an upload speed of 10 Mbps is recommended
• Wireless, wired cable, or DSL connection is suggested
• Satellite, cellular, and microwave connections can be used only if approved by leadership
• Humana will provide you with telephone equipment appropriate to meet the business requirements for your position/job
• You must work from a dedicated space lacking ongoing interruptions to protect member PHI/ HIPAA information.

HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Apply for this job