Experienced Pharmacy Technician – Clinical Customer Care (Remote) at blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong understanding of pharmacy laws and regulations nationwide? If so, we invite you to join our dynamic team at blithequark as a Pharmacy Technician – Clinical Customer Care. As a key member of our pharmacy team, you will play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness.

About blithequark

blithequark is a leading innovator in the healthcare industry, dedicated to providing exceptional customer service and support to our customers. As a member of the blithequark team, you will be part of a diverse and inclusive workplace that values collaboration, creativity, and continuous learning. Our company is committed to making a positive impact on the lives of our customers, and we are seeking talented individuals who share our passion for delivering exceptional service.

Key Responsibilities

As a Pharmacy Technician – Clinical Customer Care at blithequark, your key responsibilities will include:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
• Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all blithequark Pharmacy's policies and procedures as well as blithequark Pharmacy products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications

To be considered for this role, you must possess the following essential qualifications:

• Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
• High school or equivalent diploma

Preferred Qualifications

While not required, the following qualifications are preferred:

• National Pharmacy Technician Certification (PTCB or NHA)
• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive customer information
• Strong customer service skills and commitment to quality
• Ability to work autonomously and as part of a team
• Strong technical skills, including proficiency in computer and web-based tools

Career Growth Opportunities and Learning Benefits

As a member of the blithequark team, you will have access to a range of career growth opportunities and learning benefits, including:

• Opportunities for professional development and advancement
• Access to training and development programs
• Collaborative and supportive work environment
• Flexible scheduling and work-life balance
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of collaboration, creativity, and continuous learning. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.

Compensation, Perks, and Benefits

As a Pharmacy Technician – Clinical Customer Care at blithequark, you will be eligible for a competitive compensation package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible scheduling and work-life balance
• Opportunities for professional development and advancement

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for the Pharmacy Technician – Clinical Customer Care role at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job