Experienced Customer Care Specialist – Financial Operations (Remote Eligible)

At blithequark, we're on a mission to empower organizations to deliver their best work. As a leading cloud-based platform for work execution, we're committed to providing a better way for teams and millions of people worldwide to plan, capture, track, automate, and report on work at scale. Our innovative approach has resulted in more efficient processes and better business outcomes for our customers. We're now seeking an experienced Customer Care Specialist to join our FinOps team. As a key member of our customer-facing team, you'll be the first point of contact for all finance-related queries from our customers. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you.

About blithequark

blithequark was founded in 2005 with a vision to revolutionize the way teams work. Today, we're a leading provider of cloud-based work execution platforms, empowering organizations to achieve their goals. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.

Your Role

As a Customer Care Specialist in our FinOps team, you'll be responsible for managing follow-up on inbound customer service ticket queries, phone calls, and voicemails. Your primary goal will be to provide timely, accurate, and helpful responses to customer inquiries, ensuring a seamless experience for our customers.

Key Responsibilities:

* Research, respond to, and resolve customer inquiries within 48 hours of receiving the inquiry, prioritizing based on customer impact

• Answer customer payment and invoice questions
• Assist customers with desired changes to their account
• Assist blithequark employees with questions and problems
• Provide a great blithequark customer experience
• Resolve difficult or complicated challenges diplomatically to best assist the customer and blithequark
• Maintain high-quality work, including timeliness, completeness, and accuracy
• Perform other tasks as assigned by your manager

Your Qualifications:

* High School Diploma/GED required

• Experience with Service Ticket/Case systems
• Experience with ERP systems
• Experience with Data Entry
• 1+ years of customer service experience
• Excellent verbal and telephone skills
• Type 50+ words per minute with high accuracy
• Regular and predictable attendance is a function of the job

What We Offer:

* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees

• Equity – Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to LinkedIn Learning online courses
• Company-funded perks, including a counseling membership, primary care membership, local retail discounts, and your own personal blithequark account
• Teleworking options from any registered location in the U.S. (role-specific)

Our Culture:

At blithequark, we're committed to building an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. We're looking for people who are driven, authentic, supportive, effective, and honest. If your career path has been nontraditional, that's a plus! We welcome diverse perspectives and people who aren't afraid to be innovative. Join us in our mission to empower organizations to deliver their best work.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job