Experienced Full Stack Customer Service Representative – Remote Work Opportunity for Pennsylvania Residents
About Us
At ACC Premiere, we're passionate about delivering exceptional customer experiences that exceed expectations. Our talented team of professionals provides top-notch service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. We pride ourselves on promoting from within, fostering a culture built on communication, employee-centricity, and a commitment to excellence. As a forward-thinking company, we're always looking for innovative and dedicated individuals to join our team.Job Summary
We're seeking an experienced and customer-focused Full Stack Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for handling customer inquiries and complaints, documenting and updating customer records, maintaining a knowledge base of our evolving products and services, and implementing creative problem-solving skills to increase customer retention. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:- Handling customer inquiries and complaints in a timely, accurate, and efficient manner
- Documenting and updating customer records based on interactions
- Maintaining a knowledge base of our evolving products and services
- Increasing customer retention by implementing creative problem-solving skills
- Handling numerous customer inquiries promptly, accurately, and efficiently
Preferred Qualifications
While we welcome applicants from diverse backgrounds, we're looking for candidates with:- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Minimum HS diploma, college preferred
- Experience with diagnosing and troubleshooting
- Has experience supporting consumer products and/or services
Training and Development
As a Full Stack Customer Service Representative, you'll receive comprehensive training on:- Product training: Understanding of our client's range of products, ingredients, application, adverse effects, etc.
- Systems training: How to use CRM and ACD Tools
- Remote training: via the video conference platform Zoom
Why Join Our Team?
At ACC Premiere, we:- Inspire and develop employees to be able to effectively empathize with consumers
- Create experiences that provide promotion opportunities from within
- Motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture
Home Environment and Work Space
As a remote employee, you'll need to maintain a dedicated home office workspace that meets our requirements, including:- Dedicated home office workspace, preferably a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet (plug directly into your router)
- Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
- Agents are responsible for maintaining the workspace in a safe condition
- Personal disruptions are not allowed during scheduled hours and should not be audible in background noise
Equal Employment Opportunity
ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.Compensation and Benefits
As a Full Stack Customer Service Representative, you'll receive a competitive salary and a range of benefits, including:- Competitive hourly rate: $12.00 - $12.00
- Paid training and development opportunities
- Opportunities for career growth and advancement
- Flexible work arrangements and remote work options
- Access to a range of employee benefits and perks