Associate Customer Care Coordinator, Medicare – Remote Opportunity at blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Associate Customer Care Coordinator, Medicare. In this role, you will be part of a dynamic team that supports multiple regions, providing outstanding service to Health Plan customers in a call center-based team environment.

About blithequark

At blithequark, our mission is to provide comprehensive health care services that cater to the unique needs of our communities. With a strong presence in Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington, we are committed to delivering best-in-class care to those who need it most. Our team of over 120,000 caregivers is dedicated to serving the poor and vulnerable, and we take pride in our inclusive workplace culture that values diversity, equity, and inclusion.

Job Summary

As an Associate Customer Care Coordinator, Medicare, you will be the first point of contact for a variety of customers, including existing and potential members, providers, internal departments, and employers. Your primary responsibility will be to provide seamless service, answering questions, resolving issues, and educating customers about our health plan and clinic services. You will also be responsible for reviewing eligibility and premium information, assisting members in selecting medical homes and primary care physicians, and researching and responding to claims and authorization inquiries.

Key Responsibilities

* Provide exceptional customer service to Health Plan customers, including existing and potential members, providers, internal departments, and employers

• Serve as the first line of communication for customers, answering questions, resolving issues, and educating them about our health plan and clinic services
• Review eligibility and premium information on a broad portfolio of products
• Assist members in selecting medical homes and primary care physicians
• Educate members and providers in the appropriate use of health plan and clinic services
• Research and respond to claims and authorization inquiries
• Maintain knowledge of complex custom networks
• Resolve customer issues and concerns in a calm and professional manner
• Utilize training to direct callers in crisis situations

Training and Development

As a new hire, you will be required to attend onsite training sessions for 3 days per week. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role. You will learn about our health plan products, services, and policies, as well as our customer service standards and expectations.

Requirements

* 2 years' experience working in a high-pressure customer-facing service environment with a proven track record of learning and applying complex concepts

• Experience may be inclusive of:

+ Healthcare: High Volume Call Center + Healthcare: Claims + Healthcare: Medical Billing / Insurance Verification + Healthcare: Insurance Policy Support + Healthcare: Benefits Advocacy + Healthcare: Administrative Office + Healthcare: Patient Care Services + Healthcare: Nutrition Services + Healthcare: Certified Nursing Assistant + Healthcare: Medical Assistant + Healthcare: Home Health and Hospice + Healthcare: Benefits + Healthcare: Pharmacy + Healthcare: Housekeeping + Healthcare: Customer Service + Banking: Customer Service + Retail: Customer Service

• Experience working in an office setting
• Experience working in a healthcare environment
• Call center customer service experience
• Bilingual: Fluent in both Spanish and English

Preferred Qualifications

* Experience working in a healthcare environment

• Call center customer service experience
• Bilingual: Fluent in both Spanish and English

Why Join blithequark?

At blithequark, we offer a comprehensive benefits package that includes:

• Best-in-class benefits designed to support you and your family in staying well, growing professionally, and achieving financial security
• A retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources
• And much more!

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating an inclusive workplace culture that values diversity, equity, and inclusion. We believe that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

Compensation and Benefits

The base pay range for this role is $19.02 - $29.06 per hour. Additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Job Category:

Claims

Job Function:

Revenue Cycle

Job Schedule:

Full time

Job Shift:

Monday - Friday, 8am-5pm

Career Track:

Admin Support

Department:

5018 OPS CUST SVC PUBLIC PROGRAMS OR REGION

Address:

OR Beaverton 3601 SW Murray Blvd

Work Location:

Murray Business Ctr Beaverton-Beaverton

Workplace Type:

Remote

Pay Range:

$19.02 - $29.06 Apply for this job