Experienced Customer Experience Associate - REMOTE

Are you a customer-centric professional looking to elevate your career in a dynamic and rapidly expanding organization? Do you possess exceptional communication and organizational skills, with a passion for delivering exceptional customer experiences? If so, we invite you to join the esteemed team at blithequark, a leading title insurance underwriter, as an Experienced Customer Experience Associate.

About blithequark

blithequark is a forward-thinking company that prioritizes people and culture. We take pride in our inclusive and supportive work environment, where employees can grow, develop, and thrive. As one of the nation's largest and fastest-growing title insurance underwriters, blithequark serves title insurance agents in 37 states and the District of Columbia. Our mission is to provide knowledgeable and responsive underwriting solutions, fostering lifelong relationships built on integrity and financial stability.

Job Responsibilities

As an Experienced Customer Experience Associate, you will play a pivotal role in supporting our organizational team players and agents, ensuring timely and professional interactions. Your key responsibilities will include:

• Establishing productive, professional relationships with key personnel, including:

+ In-house Agents and High-Profile agents + Senior management

• Monitoring internal support queues, reviewing, processing, and assigning inquiries
• Collaborating closely with Regionals Managers and Sales Representatives to meet account performance objectives, ensure client satisfaction, and resolve problems
• Developing a strong knowledge of proprietary systems, agency operations, and title software
• Assisting the Onboarding Manager with new agent onboarding
• Supporting the internal agent audit team
• Answering incoming calls to provide support or direct to the appropriate department
• Preparing reports

Minimum Qualifications

To succeed in this role, you will need:

• A High School Diploma or equivalent
• Experience in Title Insurance, Customer Support, or Title Software (a plus)
• Analytical skills and strong attention to detail
• Ability to identify, prioritize, and solve problems effectively
• Ability to exercise discretion and maintain confidentiality of sensitive information
• Advanced knowledge of software applications, including Microsoft Products, Title Software, and Jira (preferred)
• Ability to work in a fast-paced, dynamic environment
• Effective communication skills

Preferred Qualifications

While not required, the following qualifications will be advantageous:

• Bachelor's degree in a related field
• Experience working in a title insurance or real estate industry
• Knowledge of title software and systems
• Certification in customer service or a related field

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Analytical and problem-solving skills
• Discretion and confidentiality in handling sensitive information
• Adaptability and flexibility in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping you grow and develop your career. As an Experienced Customer Experience Associate, you will have opportunities to:

• Develop a strong knowledge of title insurance and real estate industry
• Collaborate with cross-functional teams to drive business results
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home, with the support of our collaborative and inclusive team. blithequark is committed to creating a culture that values diversity, equity, and inclusion, where everyone feels welcome and empowered to contribute.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid sick leave
• Tuition reimbursement
• Life insurance and disability benefits
• Flexible work environment and remote work options

How to Apply

If you are a motivated and customer-focused professional looking to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job