Part-Time eCommerce Hybrid Support (Phone, Chat, Email) | Shopify Dropshipping | EST Shift Only
We are hiring a customer support rep to help our e-commerce store customers. You will handle calls first, then chat, and then email. We’re looking for someone who is reliable, fast-thinking, and can solve problems under pressure. HIRING PROCESS: 1. Online assessment to gauge your Workplace Productivity Profile, Universal Cognitive Aptitude Test, Employee Personality Profile, Emotify, & Criteria Basic Skills Test. 2. Online assessment to gauge your customer service responses. 3. Final Interview. What You’ll Do: 1. Take phone calls from customers (this is your main task) 2. Help customers through live chat and email 3. Use Zendesk, Shopify, and Sticky to manage orders and tickets 4. Fix problems like delivery issues or order mistakes 5. Stay calm and focused even when things get busy Work Schedule (Part-Time Only): 1. Work 4 hours a day, Monday to Friday, plus 1 weekend day (Sat or Sun) 2. Choose one fixed shift: - 9:00 AM – 1:00 PM EST - 1:00 PM – 5:00 PM EST 3. You must not have another job during these hours 4. Training Dates (tentative): To be determined. 5. Start Date (tentative): To be determined. Pay [NO UPWORK FEES]: 1. Training (2 days): $3.00/hr 2. Week 1 (Probation): $3.00/hr 3. After 2 months: $3.50/hr 4. After 3 months: $3.75/hr 5. After 4 months: $4.00/hr 6. After 5 months: $4.25/hr 7. After 6 months: $4.50/hr You get the full rate—no Upwork fees. ✅ What You Need: 1. 6 months or more in customer service (any industry) 2. Good at handling calls and staying calm in busy queues 3. Strong English and can speak clearly and with confidence 4. Know how to adjust your tone to help different types of customers 5. Can work well under pressure and take initiative 6. Quiet work space, fast internet, and reliable computer 7. Willing to send a short voice recording during the hiring process This Job Is NOT for You If: 1. You get easily stressed or overwhelmed 2. You have frequent issues with WiFi, PC, or personal emergencies 3. You want a slow-paced or short-term job 4. You cannot follow a fixed schedule 5. You don’t take responsibility for your work About Our Team: We’re a team of problem-solvers who take pride in our work. We do more than follow steps—we find better ways to help customers and improve our service. We take ownership, work well with others, and stay calm under pressure. We always look deeper to understand what customers really need. We are not just agents—we are professionals who care. Pre-Application Checklist – Read This Before Applying To apply, you must say YES to questions 1 to 5 and 7 to 9 below. (Question 6 is optional) 1. I can work one fixed shift: ( ) 9 AM – 1 PM EST ( ) 1 PM – 5 PM EST 2. I do not have another job during that time 3. I can join the training 4. I have 6+ months of customer service experience 5. I’m confident doing phone, chat, and email support 6. I’ve used Zendesk, Shopify, or Sticky (optional but helpful) 7. I have a quiet space, a fast PC, and good internet 8. I can handle long call pink queues without losing focus 9. I take responsibility and won’t miss work for preventable issues Cover Letter Instructions: If you answered YES to all the required questions, your cover letter should only mention the answer to 1 + 1 x 0 / the color in the job posting: ❌ If you write anything else, your application will be ignored. ✅ We only work with people who can follow clear instructions. Apply tot his job Apply To this Job