Experienced Customer Service Representative – City of Denton Utility Services

Are you a customer service professional with a passion for delivering exceptional experiences to the public? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our team as an Experienced Customer Service Representative at the City of Denton Utility Services. As a key member of our team, you will play a vital role in providing top-notch service to our customers, ensuring their needs are met with a smile and a solution.

About Us

The City of Denton is a vibrant and diverse community that prides itself on its inclusive and collaborative spirit. As a municipal organization, we are dedicated to providing essential services to our residents, including water, wastewater, and solid waste management. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented and dedicated individual to join our ranks.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and in-person interactions. You will be the face of our organization, and your interactions will set the tone for our customers' experiences. You will work closely with our team to resolve customer inquiries, process payments, and provide information on our services. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Handle heavy phone traffic for departments Citywide, responding to customer inquiries and resolving issues in a friendly and professional manner

• Perform routine office duties, including providing phone, electronic, and face-to-face support to customers, processing drop box payments, and handling incoming and outgoing mail
• Assist with interdepartmental cash and reporting/tracking functions, ensuring accurate records and compliance with City of Denton and Customer Service internal cash handling policies
• Process internal and external customer requests, including utility account connects, disconnects, and transfers, billing, rate, calculations, and payment arrangements
• Receive, maintain, and account for monies for utilities, provide payment receipts, and balance cash drawer daily
• Process commercial account set-ups, validate Tax IDs, and explain available solid waste services, calculate associated costs, and complete service contracts
• Generate and process solid waste work orders, maintain and file contracts in an organized manner, and process, log, and file water leak adjustment and leak check requests
• Assist with projects and perform back-office assignments as needed, and serve as a backup to Customer Service Rep II in their absence

Essential Qualifications

* High School diploma or equivalent

• One (1) year of customer service experience
• Six (6) months of cash handling experience
• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job

Preferred Qualifications

* Associate's or Bachelor's degree in a related field

• Previous experience in a municipal or utility services environment
• Certification in customer service or a related field
• Proficiency in Microsoft Office 365 and other software systems

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and management in a professional and courteous manner

• Strong problem-solving skills, with the ability to identify and resolve moderate problems
• Ability to work independently and as part of a team, with a focus on delivering exceptional customer experiences
• Proficiency in Microsoft Office 365 and other software systems
• Ability to maintain accurate records and files, and to document all adjustments necessary and approved to complete the project
• Ability to communicate effectively, both in oral and written forms, and to speak publicly and listen intently to other points of view
• Ability to work in a fast-paced environment, with frequent interruptions and changing priorities

Career Growth Opportunities and Learning Benefits

As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement and career growth within the organization
• A supportive and inclusive work environment that encourages collaboration and teamwork
• A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and paid time off

Work Environment and Company Culture

Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is inclusive, collaborative, and service-oriented. We value our employees' contributions and recognize their hard work and dedication. Our office is a dynamic and fast-paced environment, with a focus on delivering results and exceeding customer expectations.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and paid time off
• A 401(k) plan with employer matching
• Paid holidays and vacation time
• Opportunities for professional development and career growth

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

The City of Denton is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, collaborative, and service-oriented, and we recognize the value of diversity and inclusion in our organization.

Note

The City of Denton is a safety-sensitive workplace, and all employees are subject to random drug testing. The City of Denton is also a smoke-free and tobacco-free workplace. Apply for this job