Retail Operations Coordinator

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders?

We are seeking an enthusiastic and detail-oriented Retail Operations Coordinator to join our team and ensure seamless operations across our e-bike stores and teams. In this role, you will coordinate schedules, support store operations, handle escalations, and monitor quality - playing a key role in keeping our customer service and store operations efficient, reliable, and customer-focused.

If you’re detail-oriented, thrive in a fast-paced environment, and can balance structure with flexibility, we’d love to hear from you.

Responsibilities:

• Create and maintain work schedules across retail stores, ensuring all shifts are covered.
• Coordinate PTO/STO requests with the HR team and arrange replacements across locations to guarantee uninterrupted customer service.
• Act as a point of contact for escalations when office leads or store managers are unavailable.
• Ensure timely documentation of incidents and escalations in internal systems.
• Resolve complex or unusual customer cases, especially those related to subscriptions and bikes (e.g., verification and payments, cancellations, exchanges, technical issues).
• Assist in the rollout of new initiatives, product launches, or system updates across store locations.
• Monitor compliance with checklists and uphold hygiene and cleanliness standards at all locations through regular photo-based inspections.
• Conduct mystery shopper checks to evaluate service quality and adherence to company standards.
• Monitor performance metrics, compile reports, and follow up on the implementation of new processes.
• Collaborate with cross-functional teams on process improvements and documentation updates.

Requirements

• 2+ years of experience in coordination, retail operations, or customer service roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills and the ability to work across distributed teams.
• Problem-solving mindset with the ability to handle unexpected incidents.
• Fluency in English (C1–C2).
• Availability to work full-time: 10:00 - 19:00 EST (New York time).

Benefits

• Competitive monthly compensation depending on experience.
• A dynamic and growing startup environment with opportunities for career development.
• Paid time off: 15 vacation days + 7 sick days annually.
• Direct impact on the quality and stability of operations across a fast-scaling company.

Originally posted on Himalayas