Immediate Hiring: Customer Service Representative - 2nd Shift at arenaflex
Are you a motivated and customer-focused individual looking to propel your career forward? Do you thrive in a dynamic environment where no two days are the same? Look no further than arenaflex, a top-tier global provider of transportation services, where we're seeking a talented Customer Service Representative to join our team on the 2nd shift. As a Customer Service Representative at arenaflex, you'll have the unique opportunity to balance your time between our remote office and home, enjoying the flexibility that comes with a hybrid work arrangement. This role requires a strong and diverse skillset, and we're eager to find someone who can drive success in a fast-paced environment.
What You'll Need to Succeed as a Customer Service Representative at arenaflex
To excel in this role, you'll need to possess the following minimum qualifications:
- 2 years of customer service experience, with a proven track record of delivering exceptional results
- Strong computer, typing, and 10-key skills, with the ability to navigate multiple software systems
- Experience with Microsoft Office, including Word, Excel, and Outlook
- Availability to work a variety of shifts, including days, evenings, nights, and weekends, with a willingness to adapt to changing schedules
While not required, we also welcome candidates with the following preferred qualifications:
- Transportation experience, with a strong understanding of logistics and supply chain management
- Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management
About the Customer Service Representative Job
As a Customer Service Representative at arenaflex, you'll be responsible for a range of tasks, including:
- Bill shipments according to applicable tariffs and pricing agreements
- Recognize and resolve documentation errors, ensuring accuracy and compliance
- Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
- Process over, short, and damaged freight and related documentation for customer resolution
What You'll Do on a Typical Day
As a Customer Service Representative, you'll work closely with customers, colleagues, and management to resolve issues and provide exceptional service. Your typical day may involve:
- Collaborating with internal teams to resolve customer complaints and concerns
- Analyzing and resolving documentation errors, ensuring accuracy and compliance
- Providing accurate and timely information to customers, including shipment tracking and status updates
- Processing and resolving over, short, and damaged freight, ensuring customer satisfaction
- Participating in ongoing training and development to stay up-to-date on industry trends and best practices
Customer Service Representatives are Required to:
* Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
About arenaflex
arenaflex is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. We're committed to leveraging the skills and experience of our employees to drive positive results and ensure a bright future for ourselves and our customers. If you're looking for a growth opportunity, join us at arenaflex.
We're an Equal Opportunity/Affirmative Action Employer
Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
All Applicants Must Pass a Pre-Employment Drug Test
As a condition of employment, all applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The Above Statements are Not an Exhaustive List of All Required Responsibilities, Duties, and Skills for This Job Classification We're excited to welcome a talented and motivated individual to our team. If you're ready to contribute to a thriving team and propel your career forward, we encourage you to apply now!
Ready to Apply?
If you're a motivated individual with a passion for customer service, we invite you to apply now. We're excited to review your application and look forward to the opportunity to discuss this role further. Apply To This Job Apply for this job