Experienced Customer Service Advisor for Leading Plant Hire Company - Glasgow City Centre

Join a Family-Run Business with a Legacy of Excellence

Workwarp is proud to be partnering with a renowned family-run business in Glasgow City Centre, a leader in the plant hire industry and the UK's largest independent plant and equipment rental company. With over 50 years of experience and a workforce of over 1,800 people nationwide, this company is renowned for its commitment to excellence and customer satisfaction. As a Customer Service Advisor, you will play a pivotal role in ensuring that customers' orders and enquiries are handled efficiently and effectively, contributing to the company's continued success.

Key Responsibilities

As a Customer Service Advisor, your primary focus will be on delivering exceptional customer service, ensuring that all customer interactions are handled professionally and to a high standard. Your key responsibilities will include:

• Taking inbound calls from customers, responding to their queries, and resolving any issues in a timely and effective manner.
• Providing quotations and processing orders, ensuring that all customer requirements are met.
• Operating and maintaining spreadsheets to track customer interactions, orders, and other relevant data.
• Liaising with internal departments and external stakeholders to ensure seamless communication and collaboration.
• Producing weekly reports to monitor customer service performance and identify areas for improvement.
• Raising contracts and discussing with customers to ensure that all agreements are clear and understood.

Essential and Preferred Qualifications

To be successful in this role, you will need to have a proven track record in a customer-focused environment, preferably in a fast-paced, high-volume call centre setting. Experience in the hire industry is advantageous but not essential. You will also need to possess:

• The ability to work effectively under pressure and prioritize your workload to meet deadlines.
• Strong attention to detail and be highly organized to ensure that all customer interactions are handled efficiently.
• Effective communication skills, both written and verbal, to ensure clear and concise communication with customers and internal stakeholders.
• Proficient skills in MS Office packages, including Excel and Word, to maintain accurate records and produce reports.

Skills and Competencies Required for Success

In addition to the essential qualifications, you will need to possess certain skills and competencies to excel in this role. These include:

• A customer-centric approach, with a focus on delivering exceptional service and ensuring customer satisfaction.
• The ability to work in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• A proactive approach to problem-solving, identifying solutions to customer issues and concerns.
• A flexible and adaptable attitude, responding to changing customer needs and priorities.

Career Growth Opportunities and Learning Benefits

This is an excellent opportunity to join a leading company in the plant hire industry and grow your career in a dynamic and supportive environment. As a Customer Service Advisor, you will have access to:

• In-house Learning & Development team, providing training and development opportunities to enhance your skills and knowledge.
• Career progression opportunities, with the potential to move into more senior roles or specialize in a particular area.
• A collaborative and supportive work environment, where you can share ideas and learn from colleagues.

Work Environment and Company Culture

Our client is a family-run business with a strong culture of excellence and customer satisfaction. As a Customer Service Advisor, you will be based in the Glasgow Head Office, working Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm. You will be part of a team that values:

• A collaborative and supportive work environment, where colleagues work together to achieve shared goals.
• A commitment to excellence, with a focus on delivering exceptional customer service.
• A culture of continuous learning and development, with opportunities for growth and progression.

Compensation, Perks, and Benefits

In return for your hard work and dedication, you will receive a competitive salary of £26,000. Additionally, you will enjoy:

• Great additional benefits, including staff incentives and loyalty holidays.
• Employee Welfare Fund, providing company-funded social events and activities.
• Access to in-house Learning & Development team, providing training and development opportunities.

Join Our Team!

This is a fantastic opportunity to join a leading company in the plant hire industry and grow your career in a dynamic and supportive environment. If you have the skills and passion we're looking for, please submit your application today. We welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

Don't miss this opportunity to join a family-run business with a legacy of excellence. Apply now and take the next step in your career!