Experienced Customer Service Representative - Inbound Phone Support Specialist - Remote/Hybrid Opportunity in La Porte City, IA

About Us

Grainger is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

Join Our Team

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Job Description

We're hiring full-time INBOUND phone customer service representatives! You'll be part of a team reporting to a Supervisor, Customer Experience starting in November 2023. Join us at 827 Fisher Drive, Waterloo, IA 50701.

Key Responsibilities:

• Build customer relationships by responding to a high volume of INBOUND phone calls.
• Work with customers and Sales team members daily in a team-based environment.
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day.
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management.
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures.

Shifts, Training & Work Environment:

Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday!

Our 8-week onsite training academy will provide you with the knowledge and tools you need to best serve our customers. You will be provided with equipment - laptop, dual monitors, keyboard, and accessories on your first day.

After graduation (completion of 8-week training), team members meeting work from home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference).

You can earn additional flexibility to work from home up to 5 days a week, and you will be eligible to participate in a bidding process for alternate work shifts.

Our Benefits:

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out some of the rewards available to you with Grainger:

• Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs.
• 6 free sessions each year with a licensed therapist to support emotional wellbeing.
• Paid time off (PTO) and 6 company holidays per year.
• Access to up to 30% of your paycheck before payday to help with financial emergencies.
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
• Employee discounts and more!

Requirements:

To be successful in this role, you will need:

• High School diploma or equivalent.
• At least 1 year of customer service experience.
• Ability to commute to our facility from your home.
• A secure workspace at home dedicated to job activity.
• Proficiency in operating and navigating multiple PC-based programs at once.
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds.

Why Grainger?

We're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We're proud to be an equal opportunity workplace.

Apply Now

Ready to join our team? Apply now and take the first step towards a rewarding career with Grainger. Don't miss out on this opportunity to work with a leading broad line distributor and make a difference in the lives of our customers.

Apply Job!